Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Interests
Stuff that Makes me Smile
Hi, I’m

Stephani Whiting

Midway,UT
Stephani Whiting

Summary

Empathetic and Energetic team builder with 6 years experience in high-end Hotel Management, guest services and concierge. Excellent at providing product and services information, resolving any emerging problems clients might face with accuracy and empathy. Skilled at creating loyal clients who refer friends and family because of stellar customer experiences. Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Compassionate business leader specialized in driving team success by highlighting individuals' personal strengths and celebrating their achievements.

Overview

23
years of professional experience
3

Working towards Salesforce + Google Digital Marketing Certs

1

Conscious Leadership Institute Training

Work History

Zermatt Resort

Assistant Front Office Manager
08.2023 - Current

Job overview

  • Basic understanding of OPERA, HotSOS, Hot Schedules, and Microsoft Office
  • Prepare daily agendas, run morning standup meeting, review Medallia (guest) reviews, take notes at meetings to archive proceedings.
  • Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
  • Serve as liaison between guests, engineering, housekeeping, and management.

Heartmyhealth, Inc

Sales and Business Coach
11.2016 - Current

Job overview

  • Provided empowering, professional coaching services to 400+ personal clients and 100+ coaches over seven years.
  • Grew coaching business to 6-figures by continually investing in improving interpersonal skills.
  • Confidently prepared and presented to hundreds of participants and peers in dozens of health and mindset conferences.
  • Skilled at working independently and collaboratively in team environments.
  • Fostered positive, proactive and professional relationships to achieve short and long-term business goals.

Optavia

Certified Health and Wellness Coach
11.2016 - Current

Job overview

  • Organized and led over 30 seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Conducted hundreds of Personalized Intake Interviews
  • Built strong relationships with members to promote health, wellness and available services.
  • Connected 800+ clients and coaches to education, diet, exercise, stress reduction and clean living programs weekly through a personal newsletter.
  • Posted to several social media accounts consistently for 7+ years with the goals of gaining new clients and educating larger groups on healthy living.

Anniversary Inn

Hotel General Manager
07.2001 - 02.2003

Job overview

  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Developed and implemented promotional strategies to increase occupancy.
  • Supervised team of 10+ front desk agents and helped to resolve issues arising during shifts.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Inn On The Creek

General Manager & Concierge
04.2000 - 06.2001

Job overview

  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Resolved issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Developed relationships with local businesses to secure discounts and special offers for guests.

Education

Utah State University
Logan, UT

Bachelor of Arts from Liberal Arts/Business Management
06.2002

University Overview

Skills

  • 12 Years of Customer Service
  • 7 Years Sales Experience
  • OPERA, HotSOS, and HotSchedules
  • Team Recruiting and Onboarding
  • Continuous Professional Development
  • Energetic and Empathetic Communicator
  • Teamwork and Collaboration
  • Issue Resolution
  • Motivational Interviewing
  • Guest Registration
  • Staff Supervision
  • Building Morale
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Assistant Front Office Manager
Zermatt Resort
08.2023 - Current
Sales and Business Coach
Heartmyhealth, Inc
11.2016 - Current
Certified Health and Wellness Coach
Optavia
11.2016 - Current
Hotel General Manager
Anniversary Inn
07.2001 - 02.2003
General Manager & Concierge
Inn On The Creek
04.2000 - 06.2001
Utah State University
Bachelor of Arts from Liberal Arts/Business Management

Interests

Interests
  • Words of Affirmation (Giving them, Receiving them.)
  • Hawaii Outrigger Canoe Racing (Ask me!)
  • Eating/Drinking Sour Stuff (Beer, Gummy Worms, Kraut...I'm a fan!)
  • Amateur Mountain Biking
  • Empowering and Motivating Humans
  • Self-Help Podcasts and Books (I can't help myself)
  • Lifting Heavy Stuff

Stuff that Makes me Smile

Stuff that Makes me Smile
  • Words of Affirmation (Giving them, Receiving them.)
  • Hawaii Outrigger Canoe Racing (Ask me!)
  • Eating/Drinking Sour Stuff (Beer, Gummy Worms, Kraut...I'm a fan!)
  • Amateur Mountain Biking
  • Empowering and Motivating Humans
  • Self-Help Podcasts and Books (I can't help myself)
  • Lifting Heavy Stuff

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Stephani Whiting