Stephania Covarrubias
El Monte,CA
Summary
Dynamic and results-oriented professional with extensive experience in child development and customer service roles, notably with Think Together, Inc. Excelled in creating engaging activities and fostering social skills, demonstrating proficiency in homework assistance and parent communication. Proven track record in improving time management and enhancing customer relationships, leveraging skills in public speaking and arts and crafts.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
After-School Program Leader
Think Together, Inc
La Puente, CA
07.2024 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Implemented student safety measures across program to minimize accidents.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Achieved significant improvements in students' social skills through regular group activities and discussions.
Receptionist Assistant
Rio Hondo College
Whittier, CA
03.2022 - 05.2024
- Assisted students with problems and complaints.
- Managed multi-line telephone system and greeted students and others during office visits.
- Provided exceptional customer service by addressing students' concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Responded to inquiries from callers seeking information.
Personal Assistant
Heyday Partnership
Los Angeles, CA
03.2013 - 12.2013
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Sales Associate/ Cashier
Toys R Us
Bell Gardens, CA
11.2011 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier/Senior Customer Service Representative
Cuby Rock
Bell Gardens, CA
03.2011 - 02.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
Walmart
Baldwin Park, CA
11.2007 - 04.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Science - Early Childhood Education
Rio Hondo College
Whittier, CA05-2024
Skills
- Positive reinforcement
- Arts and crafts
- Age-appropriate activities
- Outdoor education
- Parent communication
- Social development
- Homework assistance
- Child development
- Student activity program planning
- Responsible and dependable
- Public speaking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
After-School Program Leader
Think Together, Inc
07.2024 - Current
Receptionist Assistant
Rio Hondo College
03.2022 - 05.2024
Personal Assistant
Heyday Partnership
03.2013 - 12.2013
Sales Associate/ Cashier
Toys R Us
11.2011 - 04.2012
Cashier/Senior Customer Service Representative
Cuby Rock
03.2011 - 02.2012
Sales Associate
Walmart
11.2007 - 04.2009
Associate of Science - Early Childhood Education
Rio Hondo College