Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephania cruz

Warwick

Summary

Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

17
17
years of professional experience

Work History

Team Leader

Tiffany & Company
11.2020 - 04.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Maintained database systems to track and analyze operational data.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Model Maker

Tiffany & Company
05.2017 - 11.2020
  • Ensured consistent quality across projects by adhering to strict guidelines and specifications throughout the model-making process.
  • Assisted in the fabrication of custom parts, ensuring proper fit and function for final assemblies.
  • Maintained detailed records of all projects, improving organization and aiding in future reference.
  • Delivered visually appealing and functional models that effectively communicated design intent for stakeholder approval or marketing purposes.
  • Contributed valuable input during design reviews, offering suggestions for improvement based on hands-on experience with physical prototypes.
  • Interpreted technical documents and blueprints to determine required operational sequences, tools and dimensions for each model and execute successful planning and pre-production stages.
  • Fabricated molds, tool and components according to given specifications to promote successful operations and enhance production strategies.

Cast Cleaner

Tiffany & Company
11.2014 - 04.2016

Vital test to the development of the MGP process on cast

Cast cleaning jewelry (platinum, silver and gold), Using jeweler techniques and tools, detailing delicate jewels, Sandblast, ceramic model cleaning, mold pouring, measurement snap machine

Inserter

Honeywell
06.2010 - 06.2013
  • Maintained clean and safe work environment.
  • Collaborated with team members to streamline the insertion process, resulting in faster turnaround times for projects.
  • Conducted routine maintenance checks on inserter machines to identify potential issues before they escalated into costly repairs or delays.
  • Managed inventory levels of consumable supplies such as envelopes, ink cartridges, and paper stock, ensuring uninterrupted workflow during peak periods.
  • Assisted in training new employees on proper use of inserter equipment and safety protocols, promoting a safe work environment.
  • Implemented new procedures for quality assurance checks, resulting in a significant decrease in errors and increased client satisfaction.

Medical Assistant Intern

Ear Nose & Throat Medical And Surgical Group
07.2012 - 09.2012
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.

Inserter

ManpowerGroup
06.2009 - 06.2010
  • Maintained clean and safe work environment.
  • Collaborated with team members to streamline the insertion process, resulting in faster turnaround times for projects.
  • Adapted quickly to changing project needs, demonstrating flexibility in adjusting insertions as necessary to meet client expectations.
  • Maximized productivity through meticulous attention to detail while sorting and collating documents for insertion.
  • Assembled products according to changing daily work orders and specific customer needs.

Food Service Worker

Chelo's Waterfront Bar and Grille
08.2008 - 05.2009
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Education

Certificate of Technical Studies - Medical Assistant

Lincoln Technical Institute
Lincoln, RI

Certificate - Customer Service

The Providence Skills Center
Providence, RI

Certificate - CPR-AED Heart Association

American Safety And Health Institute
Lincoln, RI

High School Diploma -

Hope High School
Providence, RI
06-2008

Skills

  • JDE enterprise one
  • Microsoft office programs
  • Patient Assessment (Word, Outlook, Excel)
  • Oracle
  • Medical Terminology
  • Performance improvement
  • Work planning & safety
  • Electronic Health Record
  • Daily workflow improvement
  • Paper Record Filing
  • Quality assurance
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Team Leader

Tiffany & Company
11.2020 - 04.2025

Model Maker

Tiffany & Company
05.2017 - 11.2020

Cast Cleaner

Tiffany & Company
11.2014 - 04.2016

Medical Assistant Intern

Ear Nose & Throat Medical And Surgical Group
07.2012 - 09.2012

Inserter

Honeywell
06.2010 - 06.2013

Inserter

ManpowerGroup
06.2009 - 06.2010

Food Service Worker

Chelo's Waterfront Bar and Grille
08.2008 - 05.2009

Certificate of Technical Studies - Medical Assistant

Lincoln Technical Institute

Certificate - Customer Service

The Providence Skills Center

Certificate - CPR-AED Heart Association

American Safety And Health Institute

High School Diploma -

Hope High School
Stephania cruz