Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
BusinessAnalyst
Stephania Denis

Stephania Denis

CNA, Cashier, customer service
Jacksonville,FL

Summary

Dynamic professional with extensive experience in customer service and patient care, notably at Delta/Unifi. Proven ability to enhance team collaboration and improve client satisfaction through effective communication and vital signs monitoring. Recognized for fostering a supportive environment, contributing to increased employee retention and delivering exceptional service in fast-paced settings.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ramp

Delta/Unifi
02.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Barista Trainer

Southern Ground
06.2023 - 08.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Increased employee retention by fostering a positive, supportive work atmosphere.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Promoted additional items with beverages, increasing store sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Provided coaching and mentoring to employees.
  • Maintained regular and consistent attendance and punctuality.

Window, Cashier

McDonald's Restaurant
11.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Home Health Aide

Amada Senior Care
09.2021 - 11.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.

Education

Associate of Science - Nursing

Florida State College
Jacksonville, FL
05-2027

Skills

  • Patient care
  • Medical recordkeeping
  • Vital signs monitoring
  • Customer service
  • Team collaboration
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Communication skills
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Dressing assistance

Certification

  • Home Health Aide (HHA) Certification
  • First Aid Certification
  • Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcare's Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.

Languages

English
Full Professional
French
Full Professional

Interests

  • I enjoy cooking for friends and family gatherings
  • Baking
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Volunteer Travel
  • Road Trips
  • I have a passion for photography and editing photos
  • Music
  • Photography
  • Fashion

Timeline

Ramp

Delta/Unifi
02.2024 - 03.2025

Window, Cashier

McDonald's Restaurant
11.2023 - 06.2024

Barista Trainer

Southern Ground
06.2023 - 08.2024

Home Health Aide

Amada Senior Care
09.2021 - 11.2021

Associate of Science - Nursing

Florida State College

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Stephania DenisCNA, Cashier, customer service