Summary
Overview
Work History
Education
Skills
CAREER HIGHLIGHTS
Timeline
Generic

Stephania Diane Lindsay

Tinley Park,USA

Summary


Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Overview

24
24
years of professional experience

Work History

Operations Manager, Global Network Field Operations

AT&T Midwest
01.2001 - Current
  • Build and lead high-performing teams by fostering growth and promotion of top contributors while cultivating “Culture of Excellence.” Strengthen partnerships with vendors and partner companies by serving as key liaison between engineering, service teams, and end users to consistently exceed customer expectations. Collaborate with senior business leaders, union representatives, and colleagues to gain buy-in for strategic plans, often taking leadership role in driving critical transitional initiatives. Utilize deep expertise in business, industry trends, and technology to implement process improvements and optimize strategies for sustained success.
  • Delivers reliable network. Exceeds targets on all tactical performance metrics by uncompromisingly managing issues, jeopardy's, escalations and contingency plans.
  • Administers corrective action activities including delivering progressive discipline up to and including termination to ensure compliance and execution of all critical work processes.
  • Contributes to maintaining AT&T’s financial strength by providing disciplined expense control and capital management..
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.

Network Process/Quality Central Office Operations

AT&T
01.2011 - 07.2013
  • Used eSchedules to post employee schedules which supported the scheduling plan developed by the Director and Area Managers. Worked with GNFO Staff, Area Managers, and other management to determine the required skills needed for all GNFO technician; Ensured technicians with newly acquired technical skills are used in day-to-day operations to build expertise.
  • Accomplishments included:
  • Strategic Partnership & Reputation Management
  • Multi-Site / Multi Project
  • Labor Relations
  • Problem Solving & Decision Making
  • Training Coordinator
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Governors State University
University Park, IL

Skills

  • Cross Functional Team Leadership
  • Performance Evaluation
  • Coaching and mentoring
  • Operations management
  • Strategic planning
  • Analytical thinking
  • Project Management
  • Change Management
  • Multi-Site / Multi Project
  • Labor/Vendor Relations
  • FMLA and OSHA programs
  • Building/Fleet/Equipment Protection
  • Maintaining compliance

CAREER HIGHLIGHTS

  • Lead Area Manager Performance Improvement Team for Managers and their technicians focusing resolving documentation and rollout issues
  • Directed all Attendance Management activities as Subject Matter Expert
  • Recognized by peers for flawless Inter-departmental coordination
  • Consistently earns rating of Exceeding Performance Expectation
  • Process knowledge of Central Office, Engineering and Outside Plant
  • Assessed as an exemplary leader with a passion for results and an unwavering sense of urgency

Timeline

Network Process/Quality Central Office Operations

AT&T
01.2011 - 07.2013

Operations Manager, Global Network Field Operations

AT&T Midwest
01.2001 - Current

Governors State University

Similar Profiles

CREATE PROFILE