Stephania Etienne
Customer Service
Greenacres,FL
Summary
Diligent Assembly Line Worker with experience in high-speed production environments. Possess strong technical skills, adept at reading blueprints and schematics to assemble parts accurately. Strengths include teamwork, quality control, and efficiency improvement. Contributed to significant productivity increases in previous roles through effective time management and workflow optimization. Talented Assembly Line Worker offers solid track record working in team-based environment. Excellent listening and problem-solving skills paired with deep foundational grasp of thresholds for equipment quality. Solid track record of several years. Reliable team member with extensive knowledge of production tools and skill at working with equipment. Committed to quality assurance and daily progress. Proven history of punctuality and taking initiative for fantastic work. Able-bodied assembly line worker lends several years of experience in assembly. History of collaboration in complex, team-based environments. Comfortable standing for long periods while performing range of motions and lifting heavy components. Complete understanding of regulatory safety measures. Diligent professional with great teamwork abilities and focus on safe production. History assembling high rate of products per hour in fast-paced environment by applying strong multi-tasking, organizational and teamwork abilities to meet challenging demands. Good technical and mechanical knowledge developed several years of related experience. Detailed assembly line worker offers several years of experience and top skills in quality control and warehouse production. Diligent and punctual individual versed in managing multiple tasks with frequently changing priorities. Independent worker possessing strong time management and multitasking abilities. Efficient Assembly Line Worker known for high productivity and ability to complete tasks swiftly. Possess specialized skills in machinery operation, quality control, and safety procedures. Excel in teamwork, communication, and problem-solving, ensuring smooth operations on the assembly line. Prioritize accuracy and speed in all tasks, contributing positively to team goals and production targets.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Liveops
09.2024 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Excelled in exceeding daily credit card application goals.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Implemented innovative methods for streamlining the customer service process.
- Surpassed sales goals through implementation of successful marketing strategies.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Contacted customers about potential service upgrades, new services and account changes.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided accurate information about products and services to customers.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted available products and services to customers during service, account management and order calls.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Provided top quality control and eliminated downtime to maximize revenue.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assembly Line Worker
Whirpool
Greenville, Ohio
09.2024 - 12.2024
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Inspected and tested final products to verify conformance to established tolerances.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Maintained assembly and production equipment to meet operational goals.
- Packaged products and double-checked package labels for accuracy.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Organized work area daily to ensure efficient workflow throughout shift.
- Performed quality checks on products and documented discrepancies.
Assembly Line Worker
Greenville Technology Inc.
Greenville, OH
02.2024 - 06.2024
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Inspected and tested final products to verify conformance to established tolerances.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Maintained assembly and production equipment to meet operational goals.
- Packaged products and double-checked package labels for accuracy.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Supervised assembler teams and trained or oriented new employees on procedures.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Organized work area daily to ensure efficient workflow throughout shift.
- Performed quality checks on products and documented discrepancies.
- Resolved assembly problems by altering dimensions to meet specifications.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Worked through each required task and step in production processes.
- Completed accurate assembly work by positioning and aligning components.
- Maintained accurate records of product counts and materials used during assemblies.
- Assisted in the development of new assembly processes and procedures.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Assembled components of a variety of products, adhering to production specifications.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Provided assistance in producing wiring components or assemblies.
- Completed team production and productivity level reports for management
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Used established assembly instructions to complete jobs.
- Assembled component parts of items and completed hand-finishing of final products.
- Operated machinery such as drills, saws and presses to assemble parts.
- Ensured compliance with company policies and procedures at all times.
- Monitored inventory levels and informed management when additional supplies were needed.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Performed routine maintenance on equipment as necessary.
Education
Travel Consultant - Tourism
Business Institute of The West Indies
Haiti08-2019
High School Diploma -
Nouveau College Concordia
Haiti06-2013
Elementary -
TLC Barefoot School
Haiti08-1998
Skills
- Scheduling
- Complaint resolution
- Account updating
- Order fulfillment
- Clerical support
- Warehousing functions
- Documentation
- Punctuality and reliability
- Promotional support
- Key stakeholder relationship building
- De-escalation techniques
- Typing proficiency
- Task prioritization
- Customer service
- Strong teamwork
- Verbal and written communication
- Technical troubleshooting
- Complaint handling
- Escalation management
- Multi-task management
- Payment processing
- Customer relationship management (CRM)
- Reading comprehension
- Computer proficiency
- Call center procedures
- Critical thinking
- Assertiveness
- Conflict mediation
- Empathy and patience
- Prioritization
- Recordkeeping strengths
- Customer satisfaction measurement
- Order processing
- Opening and closing accounts
Languages
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Creole
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Customer Service Representative
Liveops
09.2024 - Current
Assembly Line Worker
Whirpool
09.2024 - 12.2024
Assembly Line Worker
Greenville Technology Inc.
02.2024 - 06.2024
Travel Consultant - Tourism
Business Institute of The West Indies
High School Diploma -
Nouveau College Concordia
Elementary -
TLC Barefoot School
Similar Profiles
Alice WoodyAlice Woody
Customer Service Representative at LiveopsCustomer Service Representative at Liveops
Vashti SmithVashti Smith
Remote Customer Service Representative On Call at LiveOpsRemote Customer Service Representative On Call at LiveOps
VICKI WHITMIREVICKI WHITMIRE
RESOURCE TRIAGE SPECIALIST at LiveOpsRESOURCE TRIAGE SPECIALIST at LiveOps
Shannon HillShannon Hill
Customer Service at LiveopsCustomer Service at Liveops
LATORION BAKERLATORION BAKER
Assistant Manager at GNCAssistant Manager at GNC