Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephania Lima

Effort,PA

Summary

I am a hardworking and adaptable professional with experience at Amazon, where I ensured customer satisfaction by planning efficient routes and delivering on time. I have also worked as a receptionist at a dental clinic and as an administrative assistant at a law office, improving workflows and organizing data. I am skilled in Microsoft Excel and customer service, with strong attention to detail and teamwork abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
06.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Babysitter

Personal Employer
02.2022 - 06.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.

Administrative Assistant

Ágape Colégio E Curso
01.2012 - 12.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained inventory of office supplies and placed orders.

Administrative Assistant

Delphia Marsallis
12.2009 - 09.2010
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Administrative Assistant

Cládia Santos Advocacia
08.2006 - 11.2007
  • Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
  • Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
  • Streamlined office procedures for increased productivity and smoother workflow.
  • Drafted documents such as motions, pleadings, and correspondence for attorney review, streamlining the legal process.
  • Coordinated scheduling and appointments, ensuring punctual attendance at important meetings and court dates.
  • Organized exhibits for trial presentations, contributing to well-prepared courtroom arguments.

Dental Front Office Receptionist

Smile Saúde - Empresa De Planos De Saúde
05.2001 - 10.2005
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Authorization of examinations and surgeries.

Education

No Degree - Law

Unifacex
Brazil
11-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Data entry
  • Office administration
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • Scheduling
  • File organization
  • Client communication
  • Document scanning
  • Task prioritization

Certification

  • Typist - Senac
  • Computer Literacy - Senac
  • Receptionist - Senac
  • Telemarketing - Senac
  • Marketing Strategies - Senac
  • Customer Service - Sebrae

Languages

Portuguese
Native or Bilingual
English
Limited Working

Timeline

Delivery Driver

Amazon
06.2023 - Current

Babysitter

Personal Employer
02.2022 - 06.2023

Administrative Assistant

Ágape Colégio E Curso
01.2012 - 12.2013

Administrative Assistant

Delphia Marsallis
12.2009 - 09.2010

Administrative Assistant

Cládia Santos Advocacia
08.2006 - 11.2007

Dental Front Office Receptionist

Smile Saúde - Empresa De Planos De Saúde
05.2001 - 10.2005

No Degree - Law

Unifacex

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Stephania Lima