Stephania Mares
Longmont,CO
Summary
Driven by a results-focused approach, I leveraged my customer service and staff management skills at Adventure Dental and Vision to enhance operational efficiency and customer satisfaction. My leadership significantly improved team collaboration and problem resolution, fostering a positive work environment and achieving notable improvements in service quality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Adventure Dental and Vision
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Trained first-time contact wearers on insertion and removal of lenses.
- Maintained and updated electronic patient files, complying with confidentiality regulations.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Ensured accurate measurements were recorded during frame fittings to guarantee a comfortable fit for all customers.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Performed pretesting tasks for optical patients such as non-contact tonometry and optical coherence tomography.
- Increased accuracy in diagnostic results by maintaining clean and calibrated equipment.
- Participated in community outreach events, promoting the importance of routine eye examinations for overall ocular health.
- Completed insurance claim forms accurately, expediting reimbursements for both patients and the practice.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Fitted and dispensed eyeglasses and contact lens products, verifying fit and prescription accuracy.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Retail Worker
Boot Barn
06.2021 - 08.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Prep Cook
Peaks Care Center
07.2019 - 05.2021
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Addressed and resolved customer complaints to increase trust and satisfaction.
Education
High School Diploma -
Skyline High School
Longmont, CO05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Retail Operations
- Team Leadership
- Customer Service
- Problem Resolution
- Decision-Making
Certification
CPR- Cardiopulmonary resuscitation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Adventure Dental and Vision
09.2021 - Current
Retail Worker
Boot Barn
06.2021 - 08.2021
Prep Cook
Peaks Care Center
07.2019 - 05.2021
High School Diploma -
Skyline High School
CPR- Cardiopulmonary resuscitation
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