Summary
Overview
Work History
Education
Skills
Timeline
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Stephania Tarazona

Thornton,CO

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working , creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience

Work History

Supervisor

Arepasco LLC
01.2022 - 11.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Client Service Representative

USE PERU
08.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.

Banker

BBVA PERU
06.2019 - 08.2021
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Provided advice on different bank products and financial options.

Receptionist Administrator

EVENTOS INTERNACIONALES SAC
08.2017 - 05.2019
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Associate of Business Administration - Business Administration And Management

ISIL
LIMA, PE
12.2019

Skills

  • Inventory Control
  • Staff Management
  • Data Analytics
  • Process Improvement
  • Training and Mentoring
  • Business Administration

Timeline

Supervisor

Arepasco LLC
01.2022 - 11.2024

Client Service Representative

USE PERU
08.2021 - 12.2021

Banker

BBVA PERU
06.2019 - 08.2021

Receptionist Administrator

EVENTOS INTERNACIONALES SAC
08.2017 - 05.2019

Associate of Business Administration - Business Administration And Management

ISIL

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Stephania Tarazona