Stephania Witt

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of spa associates.

Overview

years of professional experience

Work History

Massage Therapist

Hand And Stone

07.2021 - Current

Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.

Customer Service Manager

Walmart

03.2017 - 03.2021

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Increased team productivity by providing ongoing training and support to customer service representatives.

Asst.Manager

Family Dollar

08.2017 - 01.2018

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

Tubby's

01.2012 - 07.2017

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.

Education

Diploma in the Art of Therapeutic Massage -

Lakewood School of Therapeutic Massage

Skills

Deep Tissue Massage
Swedish Massage
Professionalism and Ethics
Stress Relief Massage

Hot Stone Massage
Massage Therapy
Management
Team Management

Additional Information

I have over five years in management along with 750 hours of education from Lakewood School of massage therapy., Exceeded 200 hours hands-on experience in clinic log hours and classroom applications., Facilitated relaxation with Swedish massage., Extensive knowledge in the application of deep tissue massage, joint movements, energy techniques, stretching and assessment skills., Proficient in different modalities including aromatherapy, hot stones and reiki.

References

Hafez, Tubby’s Manager, 313-999-5668
Mark Witt, Husband, 586-610-3055

Timeline