Stephania Woods
Mesquite,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise Platform
06.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Management Assistant
The Convenient Corner
02.2019 - 04.2023
- Created and updated records and files to maintain document compliance.
- Maintained inventory stock for Vape and Headshop novelties and store items, placing orders when necessary.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Drove sales and customer service while assisting guests with excellent services.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
PCA
At Home Healthcare Tyler
03.2018 - 09.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
GED
Dallas Urban League
05.2002
Skills
- Billing Adjustments and Refunds
- Schedule Mastery
- Receiving Support
- Stocking and Replenishing
- Active Listening
- Microsoft Windows
- Medical Terminology
Certification
TABC
Timeline
Management Assistant
The Convenient Corner
02.2019 - 04.2023
PCA
At Home Healthcare Tyler
03.2018 - 09.2022
Customer Service Representative
Arise Platform
06.2014 - Current
GED
Dallas Urban League
Similar Profiles
Lakecil MayfieldLakecil Mayfield
Call Center Representative Specialist at Arise PlatformCall Center Representative Specialist at Arise Platform
NAOME SMITHNAOME SMITH
Customer Service Representative at Arise PlatformCustomer Service Representative at Arise Platform
Stephanie L. FrazierStephanie L. Frazier
Supervisor/Customer Service Support Agent at Arise PlatformSupervisor/Customer Service Support Agent at Arise Platform
Nicole HansbyNicole Hansby
Call Center Agent at Arise platformCall Center Agent at Arise platform
Oscar CastilloOscar Castillo
EVS Supervisor at UT Southwestern Medical Center (214) 648-3111EVS Supervisor at UT Southwestern Medical Center (214) 648-3111