Stephanie A
Summary
Highly organized Front Desk Receptionist with multitasking, time management and customer service skills. Responsible professional, works well with others, great at individual work, flexible and focused on finishing tasks.
Overview
10
10
years of professional experience
Work History
Associate Team Leader
H&R Block
01.2025 - 04.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Answered phone and directed incoming calls to correct team members.
- Participated in meeting discussions about areas of improvement and overall success of company procedures.
- Evaluated customer needs and feedback to drive product and services.
- Resolved complex problems by using critical thinking skills and collaborating with team members for effective solutions.
- Organize paperwork and keep personal information of clients in a safe and locked cabinet.
Receptionist
H&R Block
01.2024 - 04.2024
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone and directed incoming calls to correct team members.
- Kept reception area clean and organized.
Associate Team Leader
H&R Block
01.2023 - 04.2023
- Participated in meeting discussions about areas of improvement and overall success of company procedures.
- Evaluated customer needs and feedback to drive product and services.
- Resolved complex problems by using critical thinking skills and collaborating with team members for effective solutions.
- Organize paperwork and keep personal information of clients in a safe and locked cabinet.
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Answered phone and directed incoming calls to correct team members.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Associate
Stein Optometric
02.2020 - 08.2022
- Maintain cleanliness and organization of front desk area.
- Greet patients and customers upon arrival, offer assistance and answer questions.
- Answered multi-line phone system to respond to questions, make appointments, confirm appointments, and transfer calls.
- Take patients for pre-testing before the exam with the Doctor. Performed three tests including Autorefractor, eye pressures and Visual Field
- Clean all equipment with sanitizer solution and surrounding work area.
- Use fax and e-mail to send Doctor correspondence from office to office and send e-mails to patients regarding orders or appointments.
Cashier
Hermosa Cleaners
06.2018 - 10.2019
- Operated cash register for cash, check and credit card payments.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
Office Assistant
Baked LA
03.2015 - 04.2017
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Classified files based on source, type or other details.
- Received incoming supply shipments and orders.
- Worked with other departments to ensure everything ran smoothly.
- Packed and organized supplies needed for selling at markets.
Education
High School Diploma -
Redondo Shores High School
Redondo Beach, CAMedical Billing And Coding -
Everest College
Gardena, CASkills
- Medical Recordkeeping
- Cleaning and Sanitizing
- Attention to Detail
- Verbal and Written Communication
- Appointment Scheduling
- Patient Eligibility Requirements
- Calendar and Appointment Management
- Invoice Preparation
- Medical Software Applications
- HIPAA Guidelines
- Organization
- Patient Chart Management
- Reading Comprehension
- Data Entry
- Time Management
- Works Great with Others
- Able to Work Independently
- Focuses on Task at Hand
- Computers and Software
- Customer Service
- Filing
- Ordering Prescription Refills for Patients Over the Phone and Online
- Problem Solving
- Telephone Etiquette
- Customer Complaint Resolution
- Reminder Calls
- Entering Patient Data
- Appointment Confirmation
- Computer Skills
References
Available Upon Request
Timeline
Associate Team Leader
H&R Block
01.2025 - 04.2025
Receptionist
H&R Block
01.2024 - 04.2024
Associate Team Leader
H&R Block
01.2023 - 04.2023
Front Desk Associate
Stein Optometric
02.2020 - 08.2022
Cashier
Hermosa Cleaners
06.2018 - 10.2019
Office Assistant
Baked LA
03.2015 - 04.2017
High School Diploma -
Redondo Shores High School
Medical Billing And Coding -
Everest College