Stephanie A. Bishara
Saunderstown,RI
Summary
Dedicated professional with a 21-year healthcare career at Brown Health Medical Group Primary Care, formerly Coastal Medical, Lifespan. Demonstrates self-motivation, organization, productivity, and high efficiency in a remote work environment. Recognized for excellent communication, interpersonal, and teaching skills. Proven success in analyzing and redesigning workflows, improving processes, standardizing procedures, and creating customized workflow solutions for diverse administrative departments. Capable of working independently, as part of a team, and leading a team.
Overview
21
21
years of professional experience
Work History
Director of Administrative Central Services
Brown Health Medical Group Primary Care
05.2023 - 03.2025
- Built three high-performing Administrative Central Service Departments: Referral Coordination, Document Management, and Call Center, to support all BHMGPC practices
- Responsible for sixty staff members.
- Managed large daily volumes of work; 2,000 incoming calls, 3,000 documents, and 900 outgoing referrals.
- Leveraged data analytics insights for informed decision-making in critical areas such as call center, document, and referral forecasting, budgeting, and workforce planning.
- Created Operation Playbooks of standardized "best practice" workflows, resulting in increased productivity and reduced error rates.
Manager of Administrative Central Services
Brown Health Medical Group Primary Care / Lifespan
10.2017 - 04.2023
- Implemented superior quality assurance workflows to meet the Goldstar standard for quality initiatives and incentive payment programs (2017-2019)
- Directed continuous quality improvement initiatives and projects aimed at identifying process improvement opportunities and analyzing metrics used to drive performance
- Created Pre-Visit Planning Guide, Coastal Core measure-related material, internal quality assurance work logs and workflow standards plus provided quarterly training
- Managed and motivated 15 employees to be productive and engaged in work.
EHR Optimization Trainer
Brown Health Medical Group Primary Care / Coastal
01.2013 - 07.2015
- Responsible for providing training and support to end users of the Electronic Health Record for all of Coastal Medical’s physician practices, including onboarding new practices and staff
- Prepare training materials for various end users of the EHR, conduct training, and provide ongoing support to practice personnel.
Practice Manager
Brown Health Medical Group Primary Care / Coastal
03.2007 - 01.2013
- Ensured compliance with healthcare quality initiatives- Pay for Performance, Patient Centered Medical Home, and NCQA Level 3.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Administrative Assistant
Brown Health Medical Group Primary Care / Coastal
02.2004 - 03.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scanning and filing chart documents
- Referral management
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Management Certificate -
Providence College
Providence, RI01.2023
Management Continuing Education -
Johnson & Wales University
Providence, RI01.2019
Management & Leadership Program -
Coastal Medical Practice Manager Academy
Providence01.2019
Executive Development Center -
Bryant University
Smithfield, RI09.2013
Tallahassee State College
Tallahassee, FL09.1993
Skills
- EPIC
- CRM Cheers
- Microsoft Office
- EClinicalWorks
- Operations management
- Problem-solving
- Time management
- Multitasking and organization
- Teamwork and collaboration
- Process improvements
Awards
Excellence in Leadership Award ~ Lifespan, Your Voice Survey Dec 2021
Coastal Medical, Inc. Heart of Gold Award Recipient Dec 2018
Timeline
Director of Administrative Central Services
Brown Health Medical Group Primary Care
05.2023 - 03.2025
Manager of Administrative Central Services
Brown Health Medical Group Primary Care / Lifespan
10.2017 - 04.2023
EHR Optimization Trainer
Brown Health Medical Group Primary Care / Coastal
01.2013 - 07.2015
Practice Manager
Brown Health Medical Group Primary Care / Coastal
03.2007 - 01.2013
Administrative Assistant
Brown Health Medical Group Primary Care / Coastal
02.2004 - 03.2007
Management Certificate -
Providence College
Management Continuing Education -
Johnson & Wales University
Management & Leadership Program -
Coastal Medical Practice Manager Academy
Executive Development Center -
Bryant University
Tallahassee State College
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