Stephanie ABSHIRE
Pikeville,Kentucky
Summary
Results-driven career development professional dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Adept at maintaining compliance, increasing efficiency, and driving growth. Success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
12
12
years of professional experience
Work History
Opportunity Center Manager
Goodwill Industries of Kentucky
03.2023 - 06.2025
- Executed Goodwill's creative vision, aligning with organization's mission and goals to enhance program offerings and participant engagement.
- Built and maintained strong relationships with employers, community partners, volunteers and alumni to increase awareness and support of the Opportunity Center.
- Facilitated resume workshops and mock interviews
- Organized and implemented a Goodwill Ambassador Program to drive increased awareness of Goodwill services, build community trust, and encouraging ambassadors to advocate for the Goodwill brand.
- Coordinated and scheduled all services, activities and special events offered by the Center.
- Tracked and reported all key metrics, which included attendance, program participation, average wage retention and employment outcomes.
- Maintain Opportunity Center Dashboard (Salesforce) budget and expenses.
Human Resources/Staff Training Manager
Carl D. Perkins Job Corps Center
06.2021 - 01.2023
- Reduced company vacancy rate from to 23% to 4%
- Recommended, initiated and finalized HR actions regarding staff position management, compensation, and employment postings, hiring proposals and new hire onboarding
- Prepared and led new employee orientation
- Developed focused training programs, leadership pipeline and succession plans
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards
- Attended career fairs and networking events to help fill openings and build candidate pipeline
- Maintained database to track training, certifications and qualifications
- Motivated employees through special events, incentive programs and constructive feedback.
Liaison Then Director Digital Careers NOW
Big Sandy Community & Technical College
08.2016 - 10.2019
- Created a Strategic Communication Action Plan for ARC grant along with a marketing and social media campaign with grant team members
- Responsible for writing, editing and posting news and events on all social media accounts
- Maintained the 3.5 million dollar budget for the EKCCT grant
- Presented grant program to various organizations and businesses for outreach and recruitment purposes
- Facilitated trainings for prospective clients and businesses
- Effectively manage time to meet all deadlines and program deliverables
- Partnered with local businesses to create remote jobs for grant participants
- Provide customer service to business and participants by assisting them in overcoming barriers to remote work
- Assist in recruiting business for implementation of grant measurements
- Coordinate and order supplies for the Advanced Manufacturing cohort @ CPE
- Participated in various committee and campus activities including Staff Council, Golf Scramble, Alumni and Scholarship Reception Committees
Financial Aid Student Assistant III
Big Sandy Community and Technical College
01.2013 - 08.2016
- Served as point of contact for the Pikeville Campus Financial Aid office
- Assisted students with all aspects of financial aid including verifications, SAP appeals and recalculations as well as completion of the Free Application for Student Financial Aid (FAFSA)
- Awarded KEES grant funds to eligible students along with quarterly reconciliation reports
- Coordinated the Federal Work Study program which included verifying student eligibility for work program and placement with supervisors
- Partnered with area K-12 Guidance Counselors to provide Financial Aid Workshops
Education
Bachelor of Science -
University of Pikeville
Skills
- Graduate of Patton Leadership
- Strong verbal/communication skills
- Proficient with Microsoft Office Suites
- Leadership Development
- Operations Management
- Data Analytics, Reporting & Outcomes Assessment
- Workshop Facilitation
- Resource coordination
- Team supervision
- Regulatory standards
- Training coordination
Affiliations
- Pikeville Rotary Club
- Southeastern Employment & Training Association Member
- Southeast Kentucky Chamber of Commerce Member
- 2016-2019 Board of Directors Staff Representative Big Sandy Community & Technical College
Timeline
Opportunity Center Manager
Goodwill Industries of Kentucky
03.2023 - 06.2025
Human Resources/Staff Training Manager
Carl D. Perkins Job Corps Center
06.2021 - 01.2023
Liaison Then Director Digital Careers NOW
Big Sandy Community & Technical College
08.2016 - 10.2019
Financial Aid Student Assistant III
Big Sandy Community and Technical College
01.2013 - 08.2016
Bachelor of Science -
University of Pikeville
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