STEPHANIE ACOSTA
South Gate,CA
Summary
Dedicated & motivated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Notary Public
01.2014 - Current
- Notarize and acknowledge individuals
Legal Assistant
Ghp Management
08.2024 - Current
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks. (i.e prepping trial binders)
- Scheduled and coordinated meetings between legal teams and clients.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Completed data entry of legal documents into electronic filing systems.
Receptionist/Administrative/Escrow Assistant
Tower Escrow, Inc.
04.2019 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained open communication with lenders, brokers and borrowers.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
Receptionist
My Best Escrow, Inc.
05.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported Escrow Officers during closings by preparing necessary documentation and providing exceptional customer service.
- Increased accuracy in financial transactions by diligently handling client funds and processing payments.
- Maintained strict confidentiality of sensitive information while ensuring secure storage of important documents.
- Promoted office efficiency with regular inventory checks and supply ordering as needed.
- Strengthened relationships with clients through prompt and professional communication via phone, email, or in-person visits.
Education
Bachelor of Arts - Psychology
Cal State University
Long Beach, CA05.2017
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA06.2015
Skills
- Teamwork
- Ability to work under pressure
- Fast Learner
- Workload balancing
- Bilingual
- Microsoft Office
- Self-motivated
- File Organization
- Leadership qualities
- Adaptability
- Calendar Management
- Administrative Support
Additional Information
Strong background in Real Estate customer service, data entry, and project management. Proven ability to set a professional, yet welcoming tone to ensure customers have a positive experience.
Timeline
Legal Assistant
Ghp Management
08.2024 - Current
Receptionist/Administrative/Escrow Assistant
Tower Escrow, Inc.
04.2019 - 12.2024
Receptionist
My Best Escrow, Inc.
05.2017 - 04.2019
Notary Public
01.2014 - Current
Bachelor of Arts - Psychology
Cal State University
Associate of Arts - Psychology
Long Beach City College
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