Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephanie Acosta

Palm Harbor,FL

Summary

Adept at problem-solving and confidentiality, I enhanced pharmacy workflow and customer satisfaction at Publix Pharmacy. As a Registered Pharmacy Technician, I showcased my hard skill in healthcare alongside strong interpersonal abilities, leading to positive patient relationships. My background also includes impactful roles in customer service and team training, demonstrating versatility and a commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Immunizing Pharmacy Technician

Publix Pharmacy
08.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Became a Certified Immunizer in July of 2024, allowing me to vaccinate patients with any vaccines recommended by the CDC according to guidelines.

Cashier

Publix
08.2020 - 08.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Team Trainer

Panera Bread
02.2017 - 08.2020
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.

Team Member

Dunkin' Donuts
03.2016 - 02.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Accurately and quickly took orders in the drive-thru while also having to multi-task.

Team Member

Twistee Treat
10.2014 - 03.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked extra shifts when asked to come in during busy hours.
  • Operated register to process payments and collect cash payment for order totals.
  • Took customer orders in the drive-thru while simultaneously preparing another customers order.

Education

Associate of Arts -

St. Petersburg College
Clearwater, FL
12-2015

High School Diploma -

Anclote High School
Holiday, FL
06-2013

Skills

  • Problem-solving skills
  • Confidentiality and HIPAA
  • Answering customer questions
  • Patient confidentiality
  • Strong interpersonal skills
  • Empathetic
  • Strong listening skills

Certification

Certified Immunizer granted by the Florida Board of Pharmacy in July 2024

Timeline

Immunizing Pharmacy Technician

Publix Pharmacy
08.2022 - Current

Cashier

Publix
08.2020 - 08.2022

Team Trainer

Panera Bread
02.2017 - 08.2020

Team Member

Dunkin' Donuts
03.2016 - 02.2017

Team Member

Twistee Treat
10.2014 - 03.2016

Associate of Arts -

St. Petersburg College

High School Diploma -

Anclote High School
Stephanie Acosta