STEPHANIE ACOSTA
South Gate,CA
Summary
Dedicated & motivated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Escrow Assistant / Administrative Assistant
Primary Escrow
Whittier, CA
08.2024 - Current
- Managed escrow transactions from initiation to closing, ensuring compliance with regulations and timelines.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth transaction processes.
- Reviewed and processed legal documents, including purchase agreements and title reports for accuracy and completeness.
- Collaborated with title companies, lenders, and real estate agents to resolve issues and expedite closing times.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
Notary Public
01.2014 - Current
- Notarize and acknowledge individuals
Receptionist/Administrative/Escrow Assistant
Tower Escrow, Inc.
Downey, CA
04.2019 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained open communication with lenders, brokers and borrowers.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
Receptionist
My Best Escrow, Inc.
Bellflower, CA
05.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported Escrow Officers during closings by preparing necessary documentation and providing exceptional customer service.
- Increased accuracy in financial transactions by diligently handling client funds and processing payments.
- Maintained strict confidentiality of sensitive information while ensuring secure storage of important documents.
- Promoted office efficiency with regular inventory checks and supply ordering as needed.
- Strengthened relationships with clients through prompt and professional communication via phone, email, or in-person visits.
Education
Bachelor of Arts - Psychology
Cal State University
Long Beach, CA05.2017
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA06.2015
Skills
Teamwork
Ability to work under pressure
Fast Learner
Workload balancing
Bilingual
Microsoft Office
Self-motivated
File Organization
Leadership qualities
Adaptability
Calendar Management
Administrative Support
Escrow management
Client communication
Additional Information
Strong background in Real Estate customer service, data entry, and project management. Proven ability to set a professional, yet welcoming tone to ensure customers have a positive experience.
Timeline
Escrow Assistant / Administrative Assistant
Primary Escrow
08.2024 - Current
Receptionist/Administrative/Escrow Assistant
Tower Escrow, Inc.
04.2019 - 12.2024
Receptionist
My Best Escrow, Inc.
05.2017 - 04.2019
Notary Public
01.2014 - Current
Bachelor of Arts - Psychology
Cal State University
Associate of Arts - Psychology
Long Beach City College