Stephanie Adkins

• Managed business operations, and supervised 12 warehouse and office staff performance.
• Analyzed financial statements, identified trends, and developed action plans to increase profitability and maintain budget.
• Established and monitored KPIs to enhance performance and improve operational efficiency.
• Developed and executed standard operating procedures to optimize workflow, streamline productivity, enhance customer responsiveness, reduce costs, and improve operational efficiency.
• Directed and coordinated customer and vendor onboarding through cost-benefit analysis, pricing, and contract negotiation.
• Ensured health and safety compliance, laws, regulations, and policies across organization.
• Supervised, trained, and supported continuous improvement and growth mindset, through SOP review, goal setting, and employee evaluations.
• Maintained professional working relationships and promoted open lines of communication with internal and external stakeholders.
• Influenced company culture through collaboration, employee engagement, appreciation, diversity, and inclusion.

Key Accomplishments

• Increased 2023 cross-docking revenue 112%, identifying and executing targeted marketing campaign.
• Onboarded five prospects in 2023, two of which are top-five revenue producers.
• Collaborated on company-wide ADP implementation to streamline payroll and employee relationship management.
• Initiated, managed, and executed strategy to progress organization toward OSHA compliance, including preparation and presentation of quarterly safety meetings.
• Originated multiple dynamic spreadsheets and tables, refining decision-making processes.

• Served as customer service leader, trained new customer service staff on company policies, procedures, Microsoft Office, and Warehouse Management System (WMS).
• Monitored customer service team performance metrics, identified areas of improvement and provided meaningful feedback.
• Developed strategies to improve customer service processes, increasing efficiency, productivity, and retention.
• Collaborated with management to coordinate workflow balance and drive improvements.
• Anticipated and resolved customer service complaints and answered questions to preserve customer relationships.

Key Accomplishments

• Leveraged industry connections to influence customer switching, negotiated pricing, and onboarded two (2) customers.
• Decreased department billing/invoicing time by 80% developing standard operating procedure.
• Negotiated terms and established food-grade guidelines to retain the company's top revenue-grossing customer.
• Developed new customer questionnaire standardizing customer onboarding processes, reducing costs and response times.

• Initiated positive customer rapport through detailed, personalized customer service.
• Handled 50+ customer interactions per day while retrieving, inputting, and communicating accurate data.
• Efficiently managed customer material flow, inventory, and order fulfillment.
• Prioritized tasks and managed deadlines under strict time constraints.
• Developed strong relationships with vendors and suppliers to ensure timely delivery of products.