Hi, I’m
Stephanie Adkins
A Stay At Home Mother And Caregiver
Dayton,OH
The difference between who you are and who you want to be is what you do.
Unknown
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled managing reservations, telephone calls and customer inquiries.
Overview
15
years of professional experience
2
years of post-secondary education
Work History
Hampton Inn By HiltonSpringfield, OH
Front Desk Clerk
04.2014 - 08.2014
Job overview
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained transaction security by verifying payment cards against identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered and updated sensitive customer information during check-ins and room changes.
My Mother's HomeDayton, OH
Personal In-Home Caregiver
01.2003 - 04.2014
Job overview
- Assisted parents with dressing, grooming and feeding needs.
- Administered medications.
- Handled incoming mail and provided assistance paying there bills.
- Entrusted to handle confidential and sensitive information.
- Transported parents to and from medical appointments.
- Assisted with daily living activities, running errands, and household chores.
Aramark, Morehead State College CampusMorehead, KY
Line/Quick Service Food Server
01.2002 - 06.2003
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained newly hired employees on routine tasks and customer service.
Best WesternFairborn, OH
Front Desk Clerk/Night Auditor
06.2001 - 01.2002
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Logged wake-up call requests and set up automatic rings in system.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Shoney's Inn & SuitesMorehead, KY
Front Desk Clerk/Night Auditor/Laundry Operator
04.1999 - 05.2001
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored facility security for guest and personnel safety.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Logged wake-up call requests and set up automatic rings in system.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Education
Sinclair Community CollegeDayton, OH
No Degree from Paralegal Studies
05.2001
Greene County Career CenterXenia, OH
GED
08.1991 - 03.1993
Fairborn High SchoolFairborn, OH
from General Studies
08.1989 - 06.1991
Skills
Problem-solving skills
Organization and Time Management
Flexible and Adaptable
Written Communication
Dependable and Responsible
Data Entry
Multi-line phone systems
Hospitality service expertise
Critical Thinking
Multitasking Abilities
Attention to Detail
Active Listening
Teamwork and Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Clerk
Hampton Inn By Hilton
04.2014 - 08.2014
Personal In-Home Caregiver
My Mother's Home
01.2003 - 04.2014
Line/Quick Service Food Server
Aramark, Morehead State College Campus
01.2002 - 06.2003
Front Desk Clerk/Night Auditor
Best Western
06.2001 - 01.2002
Sinclair Community College
No Degree from Paralegal Studies
05.2001
Front Desk Clerk/Night Auditor/Laundry Operator
Shoney's Inn & Suites
04.1999 - 05.2001
Greene County Career Center
GED
08.1991 - 03.1993
Fairborn High School
from General Studies
08.1989 - 06.1991