Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Adkins

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Service Worker/Cashier

Shirley Ryan Ability Lab
06.2017 - 02.2025
  • Efficiently processed cash and card transactions, ensuring accurate change and receipts.
  • Managed cash register operations, achieving a 99% accuracy rate in cash drawer reconciliation.
  • Resolved customers inquiries and complaints promptly, enhancing overall customer service scores.
  • Verified employee badges for appropriate food voucher discount access and ensured compliance with food handling procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Engaged with customers to create a welcoming atmosphere, resulting in a 20% increase in repeat visits.

Student Food Service Worker

Aramark
08.2016 - 06.2017
  • Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
  • Managed cash transactions accurately, maintaining accountability for all funds received during shifts.
  • Assisted in creating food policies that would keep lunch periods moving smoothly and the children's safety.
  • Provided informative options to students making menu choices, based on nutritional guidelines.
  • Effectively communicated with kitchen staff regarding student allergies, dietary needs, and other special requests.
  • Suggested specific items based on student needs to improve department revenue by 40%.

Food Service Aide/Barista

Lurie Children's Hospital Of Chicago
05.2012 - 08.2016
  • Provided exemplary, courteous and empathetic customer service to hospital staff, patients and families, making each customer from doctors and nurses to homeless patrons with special needs feel special and welcome while providing efficient service in a fast-paced, high volume environment with over 200 customers a day.
  • Processed over 200 customers transactions per day with 99.5% accuracy, resulting in an average transaction time of under 2 minutes and enhancing overall customer satisfaction by 25%.
  • Demonstrated proficiency in operating cash registers and other point-of-sale systems.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction score of 100%.
  • Prepared timely and accurate reports and records including inventory, sanitation and temperature logs, cash deposits and production sheets and ensured freshness and quality of food and ingredients, implementing a policy of stock rotation to reduce food waste by 60%, keeping food costs down and eliminating overspending on food items.


Education

High School Diploma -

Hyde Park Career Academy
Chicago, IL

Skills

  • Customer service
  • Effective communication
  • Cash handling
  • Productivity and efficiency
  • Team oriented
  • Reliability and punctuality
  • Conflict resolution
  • Adaptability

Accomplishments

  • Trained and mentored eight employees.
  • Employee of the month - January 2017

Certification

ServSafe Food Handler Certification- March 2024

Timeline

Food Service Worker/Cashier

Shirley Ryan Ability Lab
06.2017 - 02.2025

Student Food Service Worker

Aramark
08.2016 - 06.2017

Food Service Aide/Barista

Lurie Children's Hospital Of Chicago
05.2012 - 08.2016

High School Diploma -

Hyde Park Career Academy

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Stephanie Adkins