Stephanie Agosto
Gilroy,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
Work History
Store Manager
Hobby Lobby
Morgan Hill, CA
08.2012 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Developed new store location from ground up by hiring and training efficient team.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Fuel Station Manager
Safeway
Hollister, CA
03.2005 - 05.2012
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Delegated Type daily tasks to employees, streamlining daily progress and efficiency.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
- Eased team transitions and new employee orientation through effective training and development.
- Managed, trained and motivated Job titles and Job titles to continuously improve knowledge and abilities in Industry field.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
- Appraised inventory levels every Timeframe and ordered new merchandise to keep quantities well-stocked.
Education
General Ed -
Live Oak High School
Morgan Hill, CA09.1995
Skills
- Originality and Creativity
- Records Organization and Management
- Cost Management
- Payroll Management
- Customer Service
- Financial Forecasting
- Pricing Strategies
- Policies and Procedures
- Microsoft Windows
- Microsoft Office
- Focus and Follow-Through
- Shift Scheduling
- Multitasking and Organization
- Inventory Management
- Department Oversight
- Corporate Social Responsibility
- Verbal and Written Communication
- Staff Supervision
- Time Management
- Problem Anticipation and Resolution
- Sales Tracking
- Management Team-Building
- Recruiting and Hiring
- Human Resources Oversight
- Supply Ordering
- Sales Activities
- Supply Chain Management
- Employee Training
- Store Merchandising
- Cash Management
- Leadership
Accomplishments
- Supervised team of 65 staff members. 1st internal promotion with Hobby Lobby in California , I open the door for 85 internal promotion under me.
Timeline
Store Manager
Hobby Lobby
08.2012 - Current
Fuel Station Manager
Safeway
03.2005 - 05.2012
General Ed -
Live Oak High School