Stephanie Aguilera
Miami,FL
Summary
Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Also i am highly motivated and a committed Medical Assistant/Phlebotomist with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. I am a detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. As well as, Accomplishing easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Phlebotomist
Bendayan LLC
04.2023 - Current
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
Office Manager
Premium Health Care
10.2021 - 04.2023
- Managed office space, equipment, and many employees, including providing for meeting space, central filing, and equipment and computer technology.
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated.
- Developed and implemented a new cooperative workplace strategy, resulting in many higher employee productivity and morale.
- Maintained a track record of excellent customer service, resolved patient issues to satisfaction, and reduced the complaint rate.
- Trained many new employees in office procedures, job descriptions and job expectations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Courier Service
Roys Delivery & MedicalService
- My responsibilities were making sure the specimen got to the Lab on time and had to be written down
- I accomplished time management and having more responsibilities.
- Trained new employees.
Sales Associate
Wilian Diaz Jewelry Shop INC.
- Assist customers with requests in-store and on the phone
- Demonstrate knowledge of products and services to customers
- Greet customers in a friendly and polite manner
- Keep an eye on inventory levels and restock shelves as needed
- Educate customers about current promotions and advertisements
- Ring up customers at the cash register, take payments, and issue receipts
- Stamp, mark, and tag prices on merchandise
- Contribute to the team's daily sales goal.
Education
High School Diploma -
American High School Academy
miami, Florida10.2022
Certified Phlebotomist Technician
Miami, FLSkills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Bilingual
- Leadership
- Documentation review
- Guest services
- Basic math
- Sales
- Computer skills
- Cash handling
- Writing skills
- Cashiering
- Inventory control
- Organizational skills
- Supervising experience
- Microsoft Word
- Microsoft Outlook
- Microsoft excel
- Procedure Assistance
- Patient Scheduling
- Patient-focused care
- Phlebotomy
- Medical Terminology
- Medical Assisting
- HIPAA Compliance
- Patient Flow Management
- OB/GYN procedures
- Vital Sign Monitoring
- Reliable team player
- Patient Care Coordination
- Laboratory maintenance
- Medical Procedures
- EMR / EHR
- Sterilization techniques
- Infection Control
- Specimen Preparation
- Venipuncture
Certification
CPT - Certified Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Phlebotomist
Bendayan LLC
04.2023 - Current
Office Manager
Premium Health Care
10.2021 - 04.2023
Courier Service
Roys Delivery & MedicalService
Sales Associate
Wilian Diaz Jewelry Shop INC.
High School Diploma -
American High School Academy
Certified Phlebotomist Technician
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