Stephanie Akers

• Assisted clients with daily living activities and personal hygiene.
• Prepared nutritious meals tailored to individual dietary needs.
• Provided companionship and emotional support to enhance client well-being.
• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.

• Monitored the quality of care provided by network pharmacies in accordance with contractual agreements.
• Assisted with work load for a temporary contract coordinator staff
• Managed the contracting process for new business opportunities.
• Maintain spreadsheets and databases; collect, track, prepare, compile and distribute data.
• Maintained physical and electronic file systems.

• Provided personal care and assistance with daily living activities.
• Assisted family members with medication management and adherence to schedules.
• Maintained cleanliness and organization of living spaces for family comfort.
• Engaged family members in meaningful conversation and companionship activities.
• Supported mobility by assisting with walking, transfers, and exercises safely.
• Supported bathing, dressing and personal care needs.

• Integrity to follow HIPAA guidelines on maintaining patient’s privacy.
• Created member authorizations for approved outpatient therapy services.
• Modified authorizations as needed to ensure transfer into claims payment system.
• Communicated effectively with providers to clarify referral requirements and processes.
• Documented referral outcomes to support continuous improvement initiatives within the organization.

● In charge of New hire training, shift scheduling, enforce of TABC regulations.

● Ensured continuation of sales growth through customer loyalty.

● Conducted retail inventory assessments for accurate product purchasing

● Maintain department budget allowance.

● Knowledge of all store brands, sale practices and provided POS financial report generation.

● Assist Customer in purchases decision making for increased total sales and reaching monthly sales goals.

● Assignment of personnel store duties, daily maintenance and seasonal marketing events.

• Promote new product release; Assisted clients with account conversion to AT&T U-verse.

• Fast paced Call center

• Resolution of escalated customer complaints

• Device and Account activations.

• Helped with billing. Payments and cross platform equipment management

• Collaborated with marketing team to create compelling sales materials and presentations, leading Loan XX% increase in conversion rates

• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a XX% improvement in customer satisfaction ratings

• Utilized CRM software to track leads, manage pipeline, and generate accurate sales forecasts on a regular basis