Stephanie Alanis
Houston
Summary
Proven to enhance customer loyalty and team efficiency at Papa, I leverage critical thinking and active listening to resolve complex issues, resulting in a notable increase in repeat business. Skilled in multitasking and fostering positive patient relationships, my adaptable approach and problem-solving skills drive superior service delivery and operational success.
Overview
8
8
years of professional experience
Work History
Visit Success
Papa
07.2023 - Current
- Promoted within a year to Billing/Audit
- Completed audits in accordance with regulations and procedures.
- Reduced errors in financial statements by conducting comprehensive account reconciliations and adjusting entries as needed.
- Handled members inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to members, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for members.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained accurate records of customer interactions, providing valuable insights for improvements in service delivery.
- Contributed positively towards team goals by actively participating in team meetings, sharing insights, and offering assistance where needed.
- Trained new personnel regarding company operations, and services.
- Managed multiple projects simultaneously, ensuring timely completion.
Medical Assistant
UT Health
02.2019 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
The Health Center Of SouthEast TX
02.2017 - 01.2019
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Medical Receptionist
Fall Creek Foot And Ankle
11.2016 - 01.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
Medical Assisting
Remington College
01.2016
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Solving and Decision Making
- Team Oriented
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Visit Success
Papa
07.2023 - Current
Medical Assistant
UT Health
02.2019 - 08.2020
Medical Assistant
The Health Center Of SouthEast TX
02.2017 - 01.2019
Medical Receptionist
Fall Creek Foot And Ankle
11.2016 - 01.2018
Medical Assisting
Remington College
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