Stephanie A. Lasell
Minoa,USA
Summary
International/Exportation Account Customer Service Manager with over 15+ years of customer service, management, and inventory experience
Customer service professional with proven track record in managing client accounts and fostering positive relationships. Known for efficiently resolving client issues and ensuring seamless service delivery, always focusing on team collaboration and achieving results. Possesses strong communication and problem-solving skills, adaptable to changing needs, and reliable in meeting client expectations.
Overview
16
16
years of professional experience
Work History
International/Exporters Customer Service Account Manager
Carrier Corporation
07.2022 - Current
- Successful managed Carriers Global accounts for over 2 years
- Successfully navigated through SAP, PIC, Power BI, and Hybris
- Part ID look up, quoting, price and availability
- Received and processed PO placements for all incoming order requests, to ensure order accuracy and timely placement
- Issued and filled all manual credit and billing request
- Handled customer account set ups along with Tax certificates and verifications
- Order maintenance, including expedite opportunities and requests
- Cultivated and maintained relationships with our international market
- Managed Cross-Functional Intl/Export customers to ensure smooth operation of our global accounts
Replacement Component Division
Carrier Corporation
11.2016 - 07.2022
- Successfully navigated through CIO, Epic, Windchill, and Quote Pro
- Provided technical assistance to employees and customers
- Assured delivery of parts in a timely manner to our customers
- Provided parts service to parts advisors and technicians
- Responsible for processing orders within C1O and searching for information in catalogs and computer databases
- Maintained a high level of product knowledge to accurately advise
- Train and develop new hires
Senior Level Representative
Carrier Corporation
09.2015 - 11.2016
- Demonstrated telephone etiquette along with proven listening skills and strong attention to detail
- Familiarized with salesforce and other software function within Carrier Corporation
- Proven ability to learn and operate software applications quickly
- Successfully Diffuse volatile customer situations
- Handle inbound calls and provide one-call resolutions to problems
BOH/FOH Restaurant Manager
Ruby Tuesday's
07.2010 - 06.2014
- Responsible for managing day to day activities of all employees
- Responsible for weekly P&L, monthly reports, and goal setting for food costs
- Responsible for any administrative filing of reports daily
- Ensured all money transactions between customers and servers as well as all cash deposits to the bank were correct and accurate
- Maintained all invoices for incoming supplies (food, liquor, etc.)
- Maintain the 5-star standards and provide exceptional customer service
- Provide development and direction to employees and maintain team relationships
- Maximized customer satisfaction with exceptional service and a quality environment
- Ensure policies and procedures were followed to ensure safety for staff and customers
- Maintain employee's employment records, development plans, and reprimands
Assistant Manager
Auxiliary Services, SUNY Oswego University
02.2009 - 03.2010
- Demonstrated outstanding customer service and achieved both customer satisfaction and retention with exceptional service and a quality environment
- Reconciliation of various general ledger accounts specific to operations
- Developed and coordinated special meal plans for students with dietary requirements
- Developed and organized special activities for both small and large events
- Followed Guidelines set in place for employee hiring, onboarding, and termination procedures which included meeting with union representatives
Education
Associates Degree - Culinary Arts
Johnson & Wales University
Providence, Rhode Island01.2005
Skills
- Computer Proficient
- Microsoft Excel
- Microsoft Word
- ERP systems
- SAP
- Hybris
- Power BI
- Inventory
- Purchasing
- Financial Accounting
- Time Management
- Organizational Skills
- Administrative Skills
- Communication Skills
- Problem-Solving Skills
- Team Player
Timeline
International/Exporters Customer Service Account Manager
Carrier Corporation
07.2022 - Current
Replacement Component Division
Carrier Corporation
11.2016 - 07.2022
Senior Level Representative
Carrier Corporation
09.2015 - 11.2016
BOH/FOH Restaurant Manager
Ruby Tuesday's
07.2010 - 06.2014
Assistant Manager
Auxiliary Services, SUNY Oswego University
02.2009 - 03.2010
Associates Degree - Culinary Arts
Johnson & Wales University
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