Stephanie Alexander
Maineville,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Store Manager
Starbucks
06.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained and guided team members to maintain high productivity and performance metrics.
Shift Supervisor
Starbucks
05.2011 - 06.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Barista
Starbucks
09.2008 - 05.2011
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Field Sales Specialist
Mosaic Sales Solutions
11.1998 - 04.2010
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for [Number] accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Visited key customers repeatedly to promote retention and relationships.
- Cultivated new leads through application of [Type] and [Type] strategies.
- Represented company brand during customer and prospect interactions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Arts - Theatre Arts
Wright State University
Dayton, OH06.2001
Skills
- Employee Training
- Talent Recruitment
- Promotional Planning
- Retail Inventory Management
- Operations Management
- Team Development
Timeline
Store Manager
Starbucks
06.2015 - Current
Shift Supervisor
Starbucks
05.2011 - 06.2015
Barista
Starbucks
09.2008 - 05.2011
Field Sales Specialist
Mosaic Sales Solutions
11.1998 - 04.2010
Bachelor of Arts - Theatre Arts
Wright State University
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