Stephanie Alexander
Jersey City
Summary
A responsible, ambitious, results-driven individual with solid experience in Healthcare, Account Management, Project Management and Sales. My core competencies include knowledge of compliance regulations, HIPAA, medical records management and review. My top soft skills are problem solving, critical thinking, time management, adaptability and detail oriented. Experience working with Microsoft Office, Excel, Salesforce, Pyramed (Electronic Medical Records), Mediq (EMR), QuickBooks, Adobe Illustrator, Act and Ultra.
Overview
14
14
years of professional experience
Work History
Senior Account Manager
Mobile Health
2017.11 - Current
- Help lead the Account Management team with the Director by training, educating, mentoring and assisting with the team’s day-to-day needs
- Implement and execute operational workflows with various departments (Clinical, Operations, IT, Product, Client Success departments) to improve efficiency within Account Management, the organization and clients
- Assemble the department’s Key Performance Indicators for Senior Leadership’s weekly review
- Build and present biannual business plans by highlighting strategic goals and strategies on maintaining, growing and repairing accounts, present client trends, growth, challenges, forecast revenue and pipeline of opportunities to Senior Leadership
- Daily account audits by reviewing data, utilization, pricing, revenue trends, upselling opportunities, and re-contracting
- Maintain and grow client relationships and revenue by attending client events, virtual and in-person client meetings
- Involved as a stakeholder when the company created our new internal and external systems
- Educate clients on procedure offerings and assemble medical packages for their Pre-employment and Annual health screenings requirements to meet DOH and OSHA compliance guidelines
- Manage and lead external and internal projects and meetings with various stakeholders.
Account Manager
Mobile Health
2017.11 - 2022.12
- Successfully onboarded new clients with training on several client portals and workflows, with a focus on upselling new services for Annual and Pre-employment exams
- IE, PPD Implants to QuantiFERON blood Tests
- Medical /procedure knowledge on history/physical, MMRV, Hepatitis B titers, drug screens, vaccines, respiratory/pulmonary testing etc
- Strategic planning with each account by implementing internal and external projects to support a 10-million-dollar book of business to maintain and grow utilization and revenue
- Operated as the Project Manager by managing and leading all aspects of the onsite testing events, such as Covid-19 testing, Vaccines, History/Physicals, Titers etc
- Managed the monthly P&L for the on-site events to ensure profitability
- Generated over $150k+ new revenue each quarter by upselling new services and/or expanding the client’s market
- Supported the Finance and Operations team by collecting payment for outstanding invoices and insurance denials Mentored the Account Management team through on-going training and weekly check-ins with the team and interview new talent.
Staffing Manager –Workforce Solutions
Tandym Group
2017.07 - 2017.10
- Sourced and recruited for jobs in the Financial Services industry (Business, Financial Analyst, Assistants, Project Managers etct)
- Performed first round interviews via FaceTime or Skype, and prepared candidates for interviews with our clients
- Submitted candidate’s information into client portal systems and on-board new hires for the background process.
Credentialing Operations Manager- Health Services
Tandym Group
2015.09 - 2017.07
- Credentialed temporary employees for the Health Services Division including but not limited to: RNs, LPNs, Allied Health
- Scheduled medical appointments, performed background checks, verified clinical licenses, verify education and employment history
- Worked closely with Hospital’s Compliance department during the credentialing process, and assist with audits, such as The Joint Commissions and NJHA
- Reviewed hospital onboarding compliance requirements to successfully credential individuals for work.
Assistant Client Services Manager
Pride Products Distributors LLC
2014.05 - 2015.08
- Formulated, send and approved order acknowledgments, purchase orders and E-proofs before proceeding with production
- Created projects and presentations for clients
- Negotiated with vendors to get better pricing, shorter lead time and better ship dates to meet client’s events and expectations
- Maintained internal logs by adding and balancing information.
Sales and Marketing Intern
Pride Products Distributors LLC
2013.05 - 2014.05
- Assisted the CEO with projects including marketing research and sales telemarketing
- 60 cold calls a day, scheduled meetings for Client Services Manager, wrote up the content for monthly marketing e-mail blasts and updated ACT database
- Researched prospective clients and developed strong relationships with existing clients.
Front Desk Coordinator
Kean University Health Services
2011.05 - 2014.05
- Researched and gathered information on various healthcare topics to present for Kean University students with our Medical Director and Nurse Practitioners
- Hosted information tables at various events including open houses to educate students about the services provided by the Health Services department
- Scheduled and confirmed student appointments, and helped by answering questions regarding services, insurance and immunizations
- Posted weekly updates on department social media accounts and update department website periodically
- Trained new student employees by creating training manuals and leading training sessions
- Responsible for EMR (Electronic Medical Records), Pyramed to then educate and train the team.
Receptionist
Central Jersey Orthopedic Specialists
2010.06 - 2011.01
- Organized and archived paperwork including patient records and medical information
- Answered telephones, scheduled patient appointments and answered billing and insurance related questions.
Education
BA Communications -
Kean University
Union, NJ01.2014
Skills
- Healthcare
- Project Management
- Business Development
- Client Relationship Management
- Strategic Planning
- Collaboration
- Problem-Solving
- Communication
- Detail-oriented
- Time-management
Volunteer Experience
Congenital Heart Initiative
Timeline
Senior Account Manager
Mobile Health
2017.11 - Current
Account Manager
Mobile Health
2017.11 - 2022.12
Staffing Manager –Workforce Solutions
Tandym Group
2017.07 - 2017.10
Credentialing Operations Manager- Health Services
Tandym Group
2015.09 - 2017.07
Assistant Client Services Manager
Pride Products Distributors LLC
2014.05 - 2015.08
Sales and Marketing Intern
Pride Products Distributors LLC
2013.05 - 2014.05
Front Desk Coordinator
Kean University Health Services
2011.05 - 2014.05
Receptionist
Central Jersey Orthopedic Specialists
2010.06 - 2011.01
BA Communications -
Kean University
Similar Profiles
Chelsa OrtegaChelsa Ortega
Medical Assistant at Mobile HealthMedical Assistant at Mobile Health
Yesmin AsencioYesmin Asencio
Respirator Fit Tester - Temp at Mobile HealthRespirator Fit Tester - Temp at Mobile Health
Frank SkonetskiFrank Skonetski
Dispatcher Coordinator at Allegiance Mobile HealthDispatcher Coordinator at Allegiance Mobile Health