STEPHANIE ALLEN
Ocala,FL
Summary
Dynamic Dispatch Manager with six years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
RSC
05.2021 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
Deli Clerk
Publix
01.2017 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Education
High School Diploma -
Land O Lakes High School
Land O' Lakes, FL05-2011
Skills
- Workflow planning
- Route planning
- Phone dispatch
- Schedule coordination
- Customer communication
- Staff training and development
- Multiple project coordination
- Field call management
- Employee time records
- Employee performance reviews
Timeline
Dispatch Manager
RSC
05.2021 - Current
Deli Clerk
Publix
01.2017 - 05.2021
High School Diploma -
Land O Lakes High School