Stephanie Allocco
Basking Ridge,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Office Manager
Shedlock
08.2023 - 09.2024
- Addressed customer concerns promptly, leading to increased satisfaction.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
- Recorded expenses and maintained accounting records.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Administrative Assistant
Peotters Auto Body
09.2022 - 04.2023
- Communicate with customers
- Schedule vehicle repair appointments
- Manage payments and invoices
- Communicate with insurance companies
- Maintain office supply
BDC Representative/Internet Sales Consultant
Salerno Duane Summit
11.2019 - 08.2022
- Handle all guest inquiries
- Provide finance/lease information directly to the customers
- Receive, process, verify and distribute from both inbound and outbound calls
- Provide internet leads to sales representatives
- Maintain and communicate exceptional product and inventory knowledge to our customers
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Dental assistant
Branchburg Pediatric Dentistry
01.2018 - 07.2019
- Prepare patients and the work areas for treatment
- Ensure patients are comfortable in the dental chair
- Sterilize dental instruments
- Instruct patients on proper oral hygiene
Education
Associates Degree -
Rutgers University
05-2019
High School -
Bernards High School
06-2015
Skills
- Exceptional customer service
- Data Entry
- Typing
- Friendly customer service
- Spreadsheet organization
- Relationship building
- Work coordination
- Time management
- Multitasking
- Reliability
Timeline
Office Manager
Shedlock
08.2023 - 09.2024
Administrative Assistant
Peotters Auto Body
09.2022 - 04.2023
BDC Representative/Internet Sales Consultant
Salerno Duane Summit
11.2019 - 08.2022
Dental assistant
Branchburg Pediatric Dentistry
01.2018 - 07.2019
Associates Degree -
Rutgers University
High School -
Bernards High School
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