Stephanie Almeralla
El Paso,TX
Summary
Detail-oriented administrative professional with experience in court operations, legal document processing, collections, cash handling, and customer service. Skilled in reviewing and maintaining confidential records, managing payment plans, conducting interviews and eligibility assessments, reconciling financial transactions, and ensuring compliance with established procedures and deadlines. Proficient in data entry, database management, report preparation, and providing exceptional service in fast-paced environments. Recognized for strong organizational skills, accuracy, professionalism, and the ability to effectively communicate with diverse populations.
Overview
2027
2027
years of professional experience
Work History
Financial Recovery Specialist
El Paso County Department of Human Services
El Paso Tx
2021 - Current
- Review and interpret court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders.
- Interview litigants for eligibility of payment plans; determine terms of payment, financial status, calculate fees, negotiate methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; complete all necessary paperwork.
- Verify data collected from individuals as part of determining eligibility.
- Collect payments from litigants, issue receipts, and reconcile daily cash accounts and deposits collected funds:
- Data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis.
- Respond to inquiries relating to collection operations.
- Provide services to all customers in person and by phone.
- Perform collection calls; prepare correspondence/collection notices; monitor responses in the collection of delinquent payments; monitor payment activity on assigned cases; perform follow-up phone calls; maintains daily case load on delinquent cases.
- Entering and retrieving information and data to and from automated data bases; activate or dismisses warrants based on the status of individuals.
- Assists management in coordinating presentations, trainings and meetings.
- Preparation and/or filing of warrants, affidavits, judgments and other legal documents.
- Maintain office files; prepares daily activity reports.
- Attend and participate in meetings, trainings, and information sessions; provide support, mentor, transfer knowledge and skills to staff at all levels in a team environment to meet established goals and objectives.
- Critical deadlines
- Customer service
- Assist in performing internal audit for packets processed on prior day, logging errors to spreadsheet; stamps, initials and scans packets; ensuring packets are accurate and complete.
- Cashiering- handle and count monies daily, logs, prepare deposits for office; accept receipts and cash delivered by armored car from; verify balancing of daily receipts to cash; verify credit card receipts to credit card batch summary totals; prepare daily deposits for satellite and contracted offices.
Supervisor
DSW Shoe Warehouse
El Paso, TX
2010 - 2020
- Review and interpret court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders.
- Interview litigants for eligibility of payment plans; determine terms of payment, financial status, calculate fees, negotiate methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; complete all necessary paperwork.
- Verify data collected from individuals as part of determining eligibility.
- Collect payments from litigants, issue receipts, and reconcile daily cash accounts and deposits collected funds:
- Data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis.
- Respond to inquiries relating to collection operations.
- Provide services to all customers in person and by phone.
- Perform collection calls; prepare correspondence/collection notices; monitor responses in the collection of delinquent payments; monitor payment activity on assigned cases; perform follow-up phone calls; maintains daily case load on delinquent cases.
- Entering and retrieving information and data to and from automated data bases; activate or dismisses warrants based on the status of individuals.
- Assists management in coordinating presentations, trainings and meetings.
- Preparation and/or filing of warrants, affidavits, judgments and other legal documents.
- Maintain office files; prepares daily activity reports.
- Attend and participate in meetings, trainings, and information sessions; provide support, mentor, transfer knowledge and skills to staff at all levels in a team environment to meet established goals and objectives.
- Critical deadlines
- Customer service
- Assist in performing internal audit for packets processed on prior day, logging errors to spreadsheet; stamps, initials and scans packets; ensuring packets are accurate and complete.
- Cashiering- handle and count monies daily, logs, prepare deposits for office; accept receipts and cash delivered by armored car from; verify balancing of daily receipts to cash; verify credit card receipts to credit card batch summary totals; prepare daily deposits for satellite and contracted offices.
Education
High School Diploma -
Montwood High School
El Paso, TX05.2009
Skills
- Legal & Court Administration
- Financial & Collections
- Customer Service & Communication
- Administrative & Technical Skills
- Analytical & Organizational Skills
- Leadership & Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Financial Recovery Specialist
El Paso County Department of Human Services
2021 - Current
Supervisor
DSW Shoe Warehouse
2010 - 2020
High School Diploma -
Montwood High School