Stephanie Alsup

Manda Minch

727-828-6030

• Developed and implemented policies and procedures for home health care services.
• Answered customer inquiries over the phone and via email.
• Ensured that authorizations were obtained prior to care starting. Negotiated billing with insurance providers.
• Resolved customer complaints promptly and professionally.
• Built sustainable relationships of trust through open communication with customers.
• Maintained a detailed record of all customer and employee interactions, transactions, comments, and complaints.
• Successfully staffed 4,000+ hours of patient care shifts per month.
• Supervised 200+ home health aides and nurses members in providing quality patient care.
• Assist employees with company portal and utilizing correct policies for time clock tracking and location permissions to ensure correct invoicing.
• Coordinated scheduling for staff members based on individual patient needs.
• Monitored and evaluated staff performance, providing feedback and coaching for development. Conducted regular performance reviews of field staff employees.
• Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
• Collaborated with healthcare providers to coordinate additional services for clients as needed.
• Able to multitask and handle a high-volume office workload.
• Able to utilize multiple office systems required for daily operations.

Robert Gannon
901-818-3833

• Communication - responsible for speaking with patients and assisting any given need and handling calls with patience and understanding, speaking with nurses to efficiently and effectively to meet theirs and their patient's needs.
• Microsoft Excel - keeping track of all calls and relevant information I receive during the shifts I work and using this log to relay information with other coworkers.
• Staffing - finding replacement nurses for shifts and updating families or other staff when changes arise.

Crystal Hoskin

918-849-9429

• Vein Talks - visiting with patients and discussing ultrasound results regarding any condition the patient has, describing vein procedures and what it all entails to correct any abnormalities, reviewing symptoms causes by diagnosis, relaying to patients any specific instructions for procedures and making them fully aware of any risks.
• Communication - responsible for speaking with patients and assisting any given need and handling calls with patience and understanding, speaking with nurses or doctors efficiently and effectively to meet theirs and their patient's needs.
  Scheduling - in charge of scheduling patient appointments, rescheduling patient appointments, reaching out and confirming patient appointments and giving any appointment instructions.
• Microsoft Word - effectively communicating through email to communicate about tasks or urgent matters about patients to nurses or fellow phone operators
  Microsoft Excel - keeping a spreadsheet of all vein patients and following up as needed, as well as keeping track of insurance and authorizations submitted.

Heather Wall
901-683-0055

• Communication - responsible for speaking with patients and assisting any given need and handling calls with patience and understanding, speaking with nurses or doctors efficiently and effectively to meet theirs and their patient's needs.Training - helped to train new co-workers by efficiently teaching how to handle stressful calls, use system programs, and follow work protocols.
• Scheduling - in charge of scheduling patient appointments, rescheduling patient appointments, reaching out and confirming patient appointments and giving any appointment instructions.
• Phone Operating - forwarding calls to Medical Records if needed, Insurance Dept, Billing Dept, or any Dept that I was unable to fully assist a request for.
• Microsoft Word - effectively communicating through email to communicate about tasks or urgent matters about patients to nurses or fellow phone operators
• Microsoft Excel - keeping a spreadsheet of patient quality checklists performed during the week
  

Paul Mazerac
901-457-9092

• Care giving - offering patience to children, preparing meals, planning activities to help with fine motor skills and learning development.
  Organization - in charge of keeping a tidy home, performing light house hold chores and laundry.
  Tutoring - helping children to learn their alphabet, numbers, as well as identifying objects or animals.
  Communication - always giving clear details of plans, how the day progressed, and how the child was interacting on a given day.

Keri Blair
901-569-6402

• Care giving - offering patience to children, preparing meals, planning activities to help with fine motor skills and learning development.
• Organization - in charge of keeping a tidy home, performing light house hold chores and laundry.
• Tutoring - helping children to learn their alphabet, numbers, as well as identifying objects or animals.
• Communication - always giving clear details of plans, how the day progressed, and how the child was interacting on a given day.

Jay Stephenson901-347-2000

• Event Planning - planning creative events that appealed to a younger generation, collecting supplies, organization and set up of events, out reach and advertisement of events.
• Outreach - forming relationships with students and adults with communication and planning skills.
• Teaching - preparing lessons to teach students in small groups or large groups.Public Speaking - hosting large events or speaking on specific topics related to an event
  

Carl Kuluz

901-758-5355

• Customer Service - offering friendly and energetic service to customers, solving customer complaints efficiently, keeping a clean and enjoyable environment for customers.