Summary
Overview
Work History
Education
Skills
Languages
Timeline
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STEPHANIE ALVARADO

Joliet,IL

Summary

Highly motivated professional with supervisory experience in the fields of insurance sales and warehouse inventory management. Seeking to apply extensive management experience and superior customer service skills to a dynamic new position at a progressive company.

Overview

9
9
years of professional experience

Work History

Fulfillment Specialist

Ageatia/Navistar
08.2022 - Current
  • Fulfills orders, including order entry, administration, and shipping
  • Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards
  • Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost
  • Prepares and maintains volume and demand planning analyses and supply and production schedules based on internal and external information to establish and effectively manage an order backlog
  • Demonstrate organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needs
  • Provides input to continuous improvement and lean operating practices to support Navistar and our customers
  • Enhance supplier on time delivery through interfacing directly and routinely with suppliers
  • Support work-around and contingency plans, including deliveries from alternate suppliers / sources
  • Communicate supply issues to Parts management and Purchasing

Senior Inventory Specialist

RADIAL
09.2019 - 01.2022
  • Managed and strategized all customer-requested inventory movements
  • Supervised team of forklift operators to complete clients’ requests in order of urgency
  • Worked with tech team to create, update, and optimize picking module to improve units per hour of production team
  • Highlights Managed second storage location (containing 400,000 units of inventory) for one of the company’s biggest clients, Away Travel; planned and implemented movement of inventory to new storage facilities in California with no errors or delays
  • Coordinated successful inventory transportation to secondary storage facility for client
  • Hunter Boots, using Microsoft Excel to organize/document inventory and implement shipments efficiently to make room for new inventory in time for back-to-school season.

Office Manager / Sales Producer

ALLSTATE, ROXANA ROJAS AGENCY
09.2016 - 08.2019
  • Sold property and casualty policies; serviced existing customer policies both in-person and over the phone; answered client questions regarding claims processes and billing
  • Scheduled customer appointments with agency life insurance specialist
  • Responsible for sending payroll information on a regular basis to payroll service provider
  • Communicated with underwriting team, lienholders, and mortgage companies when processing applications.

Claims Technician

THE HARTFORD
06.2016 - 09.2016
  • Assisted claims adjusters in resolution of claims
  • Scrubbed and shipped confidential legal and medical documents to claimants, doctors, lawyers, and employers.

Inventory Control Supervisor

INNOTRAC
06.2013 - 04.2016
  • Supervised team of 30 associates
  • Performed inventory counts; managed order corrections and documented/maintained inventory accuracy
  • Found and reported manufacturing errors
  • Strategized client project requests; implemented solutions with team.

Education

High School Diploma -

Romeoville High School
Romeoville, IL
06.2013

Skills

    Claims Adjustment

    Property & Casualty Insurance

    Data Analysis

    Customer Service

    Inventory Management Supervisory Experience

    Sales Experience

    Computer Literacy

    Scheduling

    Bilinguality

    Process Improvement

    Excel

Languages

Spanish
Native or Bilingual

Timeline

Fulfillment Specialist

Ageatia/Navistar
08.2022 - Current

Senior Inventory Specialist

RADIAL
09.2019 - 01.2022

Office Manager / Sales Producer

ALLSTATE, ROXANA ROJAS AGENCY
09.2016 - 08.2019

Claims Technician

THE HARTFORD
06.2016 - 09.2016

Inventory Control Supervisor

INNOTRAC
06.2013 - 04.2016

High School Diploma -

Romeoville High School

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STEPHANIE ALVARADO