STEPHANIE A. MANIRAM
Queens,NY
Summary
Operations leader with a background in airport service, ramp coordination, and supply handling. Managed gate, baggage, boarding, and irregular operations communication while supporting safety, service recovery, and team check-ins. Known for organized work, clear communication, and steady support in fast-moving airport environments.
Overview
14
14
years of professional experience
Work History
Supply Attendant
Delta Air Lines, Inc
Elmhurst, New York
10.2025 - Current
- Issued Delta aircraft supplies to crews and maintenance teams.
- Verified incoming shipments against Delta inventory records to ensure accuracy.
- Organized and stored parts and supplies for easy access and efficient inventory management.
- Maintained organized storage areas for parts and supplies to streamline inventory management.
- Managed Dangerous Goods for shipping and receiving in compliance with safety regulations.
Ramp Agent
Delta Air Lines, Inc
Atlanta, Georgia
06.2025 - 10.2025
- Operated ground support equipment to facilitate efficient turnaround operations for Delta Air Lines.
- Marshaled aircraft to gates and parking stands, ensuring safe and timely arrivals on the ramp.
- Loaded and unloaded baggage, cargo, and mail to ensure timely departures for Delta Air Lines flights.
- Adhered to Delta Air Lines safety regulations while performing ramp operations.
Operation Service Manager Dept. 125
DELTA AIR LINES
ATL. AIRPORT ATLANTA, GA
05.2023 - 06.2025
- Managed communication during irregular operations among pilots, dispatch, and station staff to ensure smooth resolution of issues
- Oversaw staffing and daily reporting for IROP, addressing incidents and security breaches to maintain operational integrity
- Coordinated gate, baggage, and boarding activities during flight operations
- Resolved passenger concerns by applying Delta service policies and escalation steps, enhancing customer satisfaction
- Engaged with direct reports through regular meetings to discuss progress and challenges, and ensuring 1:1s are completed.
Operation Service Manager Dept. 120
DELTA AIR LINES
L.G.A. AIRPORT FLUSHING, N.Y
11.2020 - 05.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Ensured adherence to safety and security protocols to maintain a safe airport environment.
Cabin Service Agent in Charge
DELTA AIR LINES
04.2020 - 11.2020
- Oversaw Cabin Cleaning Operation to facilitate timely departures.
- Monitored Cabin Service teams to ensure adherence to cleaning procedures and protocols.
- Conducted audits of cabin and facility cleanliness to ensure compliance with Delta standards.
- Implemented cabin cleaning procedures to meet established standards.
- Ensure ISS (facility cleaners) is continuing to keep up with cleanliness of our airport.
- Scoring BOTH cabin and facility audits using Delta's COVID-19 Cleanliness Audit System.
- Following up with Teammates and Facility Managers with any discrepancies in real time.
Aircraft Load Agent
DELTA AIR LINES
02.2019 - 11.2020
- Plan and execute loading of baggage, freight, mail, special items such as Human Remains, Animals and Ballast (sand).
- Led, trained, and mentored employees in Aircraft Load Agent responsibilities.
- Oversaw flight turns, ensuring timely and safe departures.
- Developed innovative solutions to enhance customer satisfaction.
Ramp Agent
Delta Air Lines, Inc
Elmhurst, New York
10.2018 - 02.2019
- Handled aircraft baggage and guided planes to and from gates while loading and unloading luggage according to ramp processes.
- Utilizing ramp equipment for loading, unloading, and transporting baggage.
- Monitored safety protocols to ensure workplace safety for all individuals.
- Prepared for inclement weather by performing preventive maintenance checks on equipment.
Customer Service Representative
Delta Air Lines, Inc
Jamaica, New York
04.2016 - 10.2018
- Resolved passenger issues through calm communication and precise policy guidance, ensuring customer satisfaction.
- Assisted passengers with reservations, ticket changes, and travel questions at Delta service counters, enhancing overall service quality.
- Processed check-in, boarding, and baggage services efficiently using Delta airport system, contributing to a smooth travel experience.
- Supported gate operations, including flight updates, announcements, and boarding assistance.
Passenger Service Agent
AIRFRANCE
TERMINAL 1 J.F.K INT'L AIRPORT JAMAICA, N.Y
05.2015 - 04.2016
- Assisted AIRFRANCE passengers with check-in, ticketing, and baggage drop procedures.
- Verified travel documents and passport details for international AIRFRANCE departures.
- Managed boarding gates and coordinated passenger flow for AIRFRANCE flights.
- Coordinated documentation compliance, administrative duties, and customer liaison to support management team operations.
Passenger Service Agent
SWISSPORT U.S.A.
TERMINAL 1 J.F.K INT'L AIRPORT JAMAICA, N.Y
06.2012 - 07.2015
- Managed Air France check-in counters and verified passenger travel documents.
- Supported operations at boarding gates, helping to streamline passenger flow and communication. and coordinated passenger announcements for Air France flights.
- Handled the processing of baggage tags at the service desk, ensuring accurate tracking of luggage., transfers, and lost-item reports at service desk.
- Led training for incoming personnel, enhancing onboarding process. Managed operations administration, maintained files, and created daily and monthly reports for management to support decision-making. Handled high volume phone calls and communications in a fast-paced environment, ensuring timely and effective customer service. Took on increasing responsibilities in duties and position at Swissport.
Education
New York City College of Technology
Brooklyn, NY01-2019
Regents High School Diploma -
John Adams High School
06-2008
Skills
- Safety compliance
- Airport operations
- Logistics operations
- Materials handling
- Records management
- Relationship building
MENTIONS
- Chosen to help in a temporary Assignment in DCA as an ALA.
- Helped with the overall operation in DCA
- Brought and suggested feedback at the end of TDY
Timeline
Supply Attendant
Delta Air Lines, Inc
10.2025 - Current
Ramp Agent
Delta Air Lines, Inc
06.2025 - 10.2025
Operation Service Manager Dept. 125
DELTA AIR LINES
05.2023 - 06.2025
Operation Service Manager Dept. 120
DELTA AIR LINES
11.2020 - 05.2023
Cabin Service Agent in Charge
DELTA AIR LINES
04.2020 - 11.2020
Aircraft Load Agent
DELTA AIR LINES
02.2019 - 11.2020
Ramp Agent
Delta Air Lines, Inc
10.2018 - 02.2019
Customer Service Representative
Delta Air Lines, Inc
04.2016 - 10.2018
Passenger Service Agent
AIRFRANCE
05.2015 - 04.2016
Passenger Service Agent
SWISSPORT U.S.A.
06.2012 - 07.2015
New York City College of Technology
Regents High School Diploma -
John Adams High School