Stephanie A. Martinez
Arlington,TX
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably with RSR Groups/Employee Solutions. Excelled in enhancing customer satisfaction through effective management and problem-solving skills. Proficient in computer applications and warehouse management systems, demonstrating a proven track record of improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
RSR Groups/Employee Solutions
Forth Worth, TX
03.2020 - 03.2021
- Utilized RF scanner to efficiently pick orders.
- Fulfilled customer orders efficiently and on time.
- Performed regular cycle counts to maintain accurate inventory records.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Operated forklift, pallet jack, or other equipment as needed.
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
Production Worker
Advance-Online
Coppell, Texas
07.2018 - 10.2019
- Ensured accuracy in preparing and completing order shipments within set schedules.
- Labeled, stored, and maintained stock products while ensuring accuracy.
- Maintained clean and safe working environment.
- Facilitated teamwork by cooperating seamlessly with colleagues.
- Maintained adherence to rules and regulations through quality service standards.
- Utilized computer software programs to record details related to production process.
- Ensured proper labeling of completed products before shipping out.
- Monitored inventory levels and replenished supplies as needed.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Reported any issues to supervisor immediately for resolution.
Manager
80 West Storage
Arlington, TX
06.2015 - 06.2018
- Managed inbound calls addressing reservations and billing queries.
- Generated contracts and processed payments efficiently.
- Executed administrative tasks and ensured accurate recordkeeping.
- Managed payment collections, enforced non-payment locks, and maintained unit condition.
- Sanitize storage areas post-move with thorough wall, door, and floor cleaning.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Cashier
Pizza Patron
Pleasant Grove, TX
03.2015 - 07.2015
- Facilitated meal order placements and transaction processes for customers.
- Managed point-of-sale systems to complete purchases accurately.
- Executed rapid production of customer orders promptly.
- Maintained strict compliance with health protocols.
- Delivered top-tier service quality throughout all interactions.
- Answered customer questions and provided store information.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
St.Augustine
Fort Worth, TX05.2017
Skills
- Computer Skills
- Customer Service
- Independently Motivated
- Teamwork
- Management Skills
- Cashiering
- Flexibility
- Problem Solving
- Time management
- Web and social skills
- Organizational Skills
- Warehouse operations
- Packing expertise
- Item selection
- Hand-eye coordination
- Pallet jack usage
- Record keeping
- Troubleshooting techniques
- Data gathering
- Caller accommodations
Languages
- English
- Spanish
Timeline
Order Fulfillment Associate
RSR Groups/Employee Solutions
03.2020 - 03.2021
Production Worker
Advance-Online
07.2018 - 10.2019
Manager
80 West Storage
06.2015 - 06.2018
Cashier
Pizza Patron
03.2015 - 07.2015
High School Diploma -
St.Augustine
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