Stephanie Ambrose
Portland,MI
Summary
Passionate about the environment im creating for my team. Well-organized and willing to adapt to other areas beyond my knowledge.
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
8
8
years of professional experience
Work History
Cashier
Toms Food Center
Portland, MI
07.2024 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Experience Coordinator
Marshalls Department Store
Big Rapids, MI
08.2021 - 07.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and maintained positive relationships with customers.
- Assisted customers with product selection, returns, and refunds.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to streamline processes for better customer outcomes.
Customer Service Representative
Lowes Home Improvment
Big Rapids, MI
09.2020 - 07.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed online returns and gave customers feedback regarding the location of their products via phone calls.
- Processed returns as well as purchases
Team Leader
Taco Bell
Big Rapids, MI
12.2016 - 08.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Chippewa Hills High School
Remus, MI05-2013
Skills
- Register training
- Merchandising
- Returns/exchanges
- Food safety certified in 2019
- Very organized
- Delegating tasks to priority
- Training and coaching effective teams
- Staff Training
- POS system operations
- Customer Service
- Cash Handling
Affiliations
- Video Games
- Music
- Watching Documentaries
- Baking
- Long Walks
Accomplishments
- Associate of the quarter in 2023
Timeline
Cashier
Toms Food Center
07.2024 - 08.2024
Customer Experience Coordinator
Marshalls Department Store
08.2021 - 07.2024
Customer Service Representative
Lowes Home Improvment
09.2020 - 07.2021
Team Leader
Taco Bell
12.2016 - 08.2020
High School Diploma -
Chippewa Hills High School
Similar Profiles
Jeffrey D'HanynsJeffrey D'Hanyns
Cashier at Toms Food MartCashier at Toms Food Mart
Linda ErnestLinda Ernest
Billing Manager /Clinical Research Coordinator at Toms River X-Ray, CT & MRI CenterBilling Manager /Clinical Research Coordinator at Toms River X-Ray, CT & MRI Center
Crystal FloresCrystal Flores
Travel Nurse, Observation Unit at Community Medical Center Toms RiverTravel Nurse, Observation Unit at Community Medical Center Toms River
Paul CarleyPaul Carley
Logistics Team Member at AmazonLogistics Team Member at Amazon
Paul CarleyPaul Carley
Insurance Agent at Smith and AssociatesInsurance Agent at Smith and Associates