Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

STEPHANIE AMMONS

Pensacola,FL

Summary

As a people-centered leader , I'm driven by a passion for cultivating positive relationships and enabling success. With a 4-year background in operational leadership, I've honed my ability to forge robust stakeholder relationships and champion transparent communication —skills critical to understanding client needs and building lasting partnerships. I excel at empowering individuals and teams through streamlined processes, ensuring they can leverage tools to their fullest potential. My ultimate goal is to foster an environment where clients feel supported, engaged, and truly flourish with the solutions we provide, aligning perfectly with the core mission of customer success.

Overview

11
11
years of professional experience

Work History

Sales Specialist

PARENTSQUARE
09.2024 - Current
  • Drove new business development within the Charter and Private school sector, focusing on small schools and networks, by identifying key decision-makers and understanding their unique communication and operational challenges.
  • Represented ParentSquare's Charter and Private Sales team at six national conferences, engaging with prospective clients and prompting solutions directly to key education stakeholders.
  • Partnered with Marketing and Customer Success teams to refine messaging, champion customer success stories, and develop tailored resources for Charter and Private schools.
  • Executed targeted outreach campaigns via email and phone calls to cold and warm prospects, generating qualified leads and nurturing interest in ParentSquare's comprehensive platform.
  • Conducted initial discovery calls and provided compelling product overviews, effectively articulating ParentSquare's value proposition in addressing specific school pain points (ex volunteer management, oversight, multilingual communication).
  • Initiated bimonthly collaboration meetings to work closely with my Sales Representative to ensure alignment on outreach.
  • Maintained detailed records of interactions and progress within CRM, contributing accurate pipeline management and forecasting.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.

Independent Business Owner

JUNIPER CLEANING CO.
05.2020 - Current
  • Comprehensive Business Management: Orchestrated end-to-end business operations, overseeing Accounting, Marketing, Budgeting, HR, and PR, resulting in a 15% improvement in overall operational efficiency from year to year.
  • Strategic Business Growth: Drove a remarkable 100% increase in sales within one year by implementing client-centric improvements based on active listening, resulting in a substantial boost in revenue.
  • Leadership Team Retention: Spearheaded the retention of three crucial leadership team members for an impressive four-year tenure, reflecting effective leadership and a positive organizational culture.
  • Client Success Manager Stability: Maintained a stable team of three client success managers for a consistent three-year period, underscoring successful recruitment, onboarding, and sustained team satisfaction.
  • Operational Standardization: Developed comprehensive field playbooks and a training manual to establish standardized procedures, fostering 100% consistency and delivering excellent service across the team.
  • Mission-Driven Business Growth: Pioneered the development of a mission-based business from startup, achieving a steady 20% annual increase from year to year in sales and cultivating a safe working environment.
  • Customer Base Expansion: Cultivated credibility to expand the customer base, attracting residential homeowners, contractors, and commercial businesses, evidenced by majority of our business coming from client referrals.
  • Relationship Building and Referrals: Fostered relationships and secured referrals by exemplifying excellent customer service and negotiation skills, resulting in a 30% increase in client satisfaction and repeat business.
  • Strategic Team Management: Implemented a robust hiring and training process for cleaning technicians, resulting in a 20% improvement in team efficiency and client satisfaction.
  • Social Media Promotion: Designed and managed the website and social media platforms, generating a 100% of our leads in our founding year. Further enhancing brand identity.
  • Client Consultation Impact: Conducted client consultations, proposing optimal solutions and contributing to a 25% improvement in customer satisfaction and service customization.
  • Hiring and Training: Hire, train, and supervise part-time cleaning technicians on a rolling basis to ensure we are 100% staffed for high seasons. Further, provide guidance in the use of products, on the job safety guidelines, client interactions, and time management.
  • Efficient Payroll Management: Successfully prepare and execute bimonthly payroll cycles utilizing ADP, ensuring accurate and timely processing of employee compensation and adherence to payroll regulations.


Sales Development Representative

PARENTSQUARE
07.2024 - 09.2024
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Won new business opportunities by articulating full value of company's capabilities to prospects and scheduling prospects with Sales Reps.
  • Developed a deep understanding of the company's products and services and competitive landscape to effectively articulate value propositions to prospects.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.

Assistant Principal of Operations

KIPP COLORADO
07.2022 - 06.2024
  • Strategic Stakeholder Relationship Building: Strengthened stakeholder relationships, resulting in a 20% increase in collaborative initiatives and partnerships.
  • Co-Leadership of Strategic Plan: Co-led the development and execution of a strategic plan, achieving a 15% improvement in operational efficiency through the implementation of targeted systems and processes.
  • Strategic Vendor Negotiations : Negotiate with vendors, suppliers and other stakeholders on a routine basis to acquire mutually beneficial contracts and agreement to keep our school's spending within our allotted budget.
  • Employee Engagement Enhancement: Implemented and conducted regular cross-team meetings resulting in a 15% increase in employee engagement and improved communication of policy changes.
  • Impactful Staff Development: Executed staff development initiatives, leading to a notable improvement in overall employee satisfaction and achieving an impressive 100% retention rate among the operations team, highlighting effective leadership and team cohesion.
  • Strategic Stakeholder Relationship Building: Strengthened stakeholder relationships, leading to a substantial 20% increase in collaborative initiatives and partnerships, enhancing the school's network and community engagement.
  • Co-Leadership of Strategic Plan: Co-led the development and execution of a strategic plan, yielding a noteworthy 15% improvement in operational efficiency through targeted systems and processes, aligning the school with strategic objectives.
  • Strategic Vendor Negotiations: Successfully negotiated with vendors, suppliers, and stakeholders, securing mutually beneficial contracts and agreements to maintain the school's spending within the allocated budget, resulting in a 10% reduction in procurement costs.
  • Employee Engagement Enhancement: Implemented regular cross-team meetings, resulting in a commendable 15% increase in employee engagement and improved communication of policy changes, fostering a more informed and collaborative work environment.
  • Impactful Staff Development: Executed staff development initiatives, leading to a notable improvement in overall employee satisfaction and achieving an impressive 100% retention rate among the operations team, highlighting effective leadership and team cohesion.
  • Emergency Preparedness Implementation: Developed and implemented Emergency Plans, resulting in a 20% improvement in emergency response preparedness.
  • HR Compliance Maintenance: Maintained HR compliance and standards (PTO policies, district trainings, etc.), resulting in a 100% adherence to employee handbook guidelines.
  • Streamlined Purchasing Processes: Streamlined purchasing processes, resulting in a 15% reduction in processing time and improved financial accuracy.
  • Safety Protocol Compliance: Ensured compliance with safety protocols, achieving a 100% completion rate for routine safety drills in cooperation with district Safety & Security department.

Operations Manager

KIPP COLORADO
06.2020 - 06.2021
  • Strategic Systems Implementation for COVID-19 Response: Implemented efficient systems for school operations during COVID-19, leading to an improvement in operational efficiency and ensuring the safety of 500+ staff and students.
  • Project Plan Design and Implementation: Designed and executed model project plans adopted by regional operations teams, resulting in a 25% increase in standardized operational procedures and streamlined workflows.
  • Team Leadership and Management: Successfully managed a team of temporary operations support staff, achieving a 20% increase in team efficiency during critical periods.
  • Stakeholder Relationship Building : Fostered positive relationships with staff, parents, community stakeholders, and vendors, resulting in a 15% improvement in overall stakeholder satisfaction and engagement.
  • Personnel and Logistics Planning for Operations Exercises: Planned and executed operations component exercises, leading to a 40% increase in personnel readiness and critical role responsiveness at the school site.
  • Social Media Management and Marketing: Managed social media and marketing initiatives, contributing to a 100% of parents being onboarded for school messages.
  • Budget Management: Assisted with managing the school budget and all spending, achieving a 10% reduction in unnecessary expenditures while maintaining operational effectiveness.
  • Internal Policy Optimization: Optimized internal policies, resulting in a 20% improvement in responsiveness to operational demands and adaptability to changing circumstances.
  • Employee Training and Onboarding: Trained new employees on protocols and standards, resulting in a 25% reduction in onboarding time and ensuring a well-informed and competent staff.
  • Workspace Organization and Maintenance: Systemized tasks and maintained workspace cleanliness, contributing to a 30% improvement in organizational efficiency and a positive work environment.

Short Term Rental Operations Manager

PORCH PROPERTY MANAGEMENT
03.2019 - 05.2020
  • Vacation Rental Management Oversight and Success: Achieved an impressive 90% average occupancy rate and maintained a 5-star rating across multiple booking platforms for all eight vacation rentals.
  • Efficient Cleaning Services Coordination : Coordinated the hiring, scheduling, and organization of cleaning services, resulting in improved turnaround times and heightened property presentation. Further, streamlined cleaning services, reducing turnaround times by 20% and improving property presentation, leading to increased guest satisfaction.
  • Administrative Process Enhancement: Implemented new spreadsheets, charts, and tracking systems, resulting in a 30% increase in administrative efficiency for the team.
  • Positive Stakeholder Relations: Cultivated positive rapport with property owners and vendors, resulting in a 25% improvement in collaboration and streamlined property management.
  • Consultative Client Services: Advised clients on advertising and design strategies, contributing to a 15% increase in rental revenue for property owners.
  • Local Business Partnerships: Established partnerships with local businesses, and created a "Local Guide" for guests, enhancing the guest experience and contributing to a more personalized guest experience evidenced by 10% increase in positive guest reviews.
  • Team Oversight and Maintenance Efficiency: Oversaw housekeeping and maintenance teams, ensuring timely resolution of maintenance tickets and maintaining 5 - star property standards.
  • Onboarding and Documentation Creation: Onboarded new properties and created comprehensive house manuals and guest guides, enhancing the guest experience by providing detailed instructions on property amenities and operations.
  • Reporting Excellence and Client Satisfaction: Generated monthly reports for ownership, achieving a 95% client satisfaction rate and ensuring transparent communication.
  • Operational Issue Resolution: Effectively handled all operational issues, resulting in a 100% success rate in resolving damages and damage claims with platforms like Airbnb.
  • Supply Chain Management: Managed the purchasing of supplies, ensuring each property was 100% stocked and consistently met or exceeded guest standards.

Parent Engagement Specialist

Bloomz
02.2019 - 01.2020
  • Customer Experience Enhancement: Enhanced the customer experience by addressing concerns with empathy and resolving issues promptly, resulting in a 20% improvement in customer satisfaction ratings.
  • Sales Cycle Optimization: Spearheaded the full sales cycle process, resulting in an increase in sales and revenue through strategic lead processing, conversion, and closing.
  • Engaging Sales Presentations: Developed and delivered compelling sales presentations, effectively conveying product benefits and contributing to a 25% increase in successful conversions.
  • Business Opportunity Identification: Successfully identified new business opportunities, leveraging cold calling, networking, marketing, and database leads, resulting in expansion of the client base.
  • Product Knowledge Mastery: Developed and maintained a comprehensive understanding of products, services, and competitors, enhancing sales presentations and contributing to a 20% increase in client confidence.
  • Email Campaign Optimization: Optimized email campaigns, achieving a 15% increase in open and click-through rates, effectively enhancing the reach and impact of marketing efforts.
  • Lead Generation Excellence: Generated new leads through networking and industry events, resulting in a 20% expansion of the potential client base.
  • Client Satisfaction Retention: Retained excellent client satisfaction ratings through the consistent delivery of outstanding service, contributing to repeat business and customer loyalty.
  • Effective Negotiation: Negotiated prices and terms of sales and service agreements, achieving mutually beneficial outcomes and strengthening client relationships.
  • Digital Marketing Success: Launched successful digital marketing campaigns, surpassing goals for increased website traffic and achieving improvement in online visibility.
  • Customer Account Management: Managed customer accounts to secure satisfaction and repeat business, contributing to an increase in customer retention and long-term client relationships.

Teacher + Case Manager

Pine Forest High School / Pearl – Cohn, Entertainment Magnet High School
07.2014 - 07.2018
  • Strategic Operational Leadership: Provided pivotal leadership on the operations team, collaborating with cross-functional partners to shape and implement schoolwide operational policies, optimizing efficiency and fostering a safe and inclusive learning environment for all students.
  • Innovative Process Improvement: Spearheaded the design and implementation of a streamlined peer feedback process, achieving 100% staff participation and enhancing operational workflows, exemplifying a commitment to continuous improvement.
  • Operational Excellence Through Culture Enhancement: Collaborated with the School Dean to design and execute a comprehensive school culture plan, optimizing operational processes and contributing to a positive and productive work environment.
  • Strategic Resource Allocation: Partnered with district counselors to strategically allocate resources and construct individualized schedules for students based on their recovery credit needs, ensuring optimal resource utilization and support for student success.
  • Efficient Stakeholder Collaboration: Orchestrated and conducted efficient stakeholder meetings with parents, teachers, partners, and students to develop and execute individualized education plans, showcasing strong communication and collaboration skills.
  • IEP-Driven Operational Adaptations: Evaluated and adapted operational plans to accommodate students with legally bound Individualized Education Programs (IEPs), ensuring seamless integration of support services into the operational framework.
  • Innovative Learning Environment Design: Implemented creative strategies to enhance the learning environment, fostering a culture of curiosity through hands-on learning initiatives and well-planned activities.
  • Leadership and Credentialing Impact: Served as a key member of the teacher/admin leadership team for four years, demonstrating consistent leadership in shaping operational strategies. Special Education certified K-12, contributing to an inclusive operational approach.
  • Alternative Program Development and Implementation: Collaborated with administration and district stakeholders to develop and implement an after-school alternative program, showcasing adaptability and strategic operational thinking.
  • Educational Leadership and Achievements: Holds a professional certification in History 6-12 and a track record of accomplishments, including founding the Student Council and Girl's Soccer program. Consistently rated "Highly Effective" in all teaching rubric categories in both Tennessee and Florida, demonstrating excellence in operational management and leadership.

Systems and Operations Manager

TEACH FOR AMERICA
04.2017 - 07.2017
  • Strategic Leadership in Systems and Operations: Successfully led the Systems and Operations Manager role for two consecutive summers (2016 & 2017), resulting in a 20% improvement in operational efficiency and smooth execution of summer programs.
  • Collaborative Regional Planning: Actively participated in regional planning sessions, engaging with the school site principal and Teach for America staff during the spring, contributing to the effective coordination of operational strategies.
  • Individualized Student Support: Partnered with MNPS (district) counselors to develop and implement individualized schedules tailored to students' recovery credit needs, ensuring a customized and supportive learning environment.
  • Strategic School Culture Plan: Designed and implemented a comprehensive School Culture Plan in collaboration with the School Director for the summer institute. This plan encompassed the school vision, absence and tardy protocols, school-wide behavior management, and corps member expectations.
  • Family Engagement Event Execution: Organized and executed family engagement nights, fostering a sense of community and involvement in students' education.
  • Student Intern Program Initiative: Founded a successful student intern program at the summer institute, providing valuable learning opportunities and support for aspiring educators.
  • Effective Relationship Building: Established and maintained productive relationships with parents facing challenging situations, demonstrating empathy and support for families.
  • Stimulating Learning Environment Creation: Established a positive and stimulating learning environment for students and an exciting, education-focused setting for teachers, contributing to an engaging and enriching educational experience.
  • Compliance and Safety Assurance: Ensured full compliance with established district policies, legal requirements, and student safety standards, maintaining a secure and legally sound operational environment.
  • Focus on Learning and Discipline Management: Maintained a strong focus on learning by enforcing rules related to academics, student discipline, and class attendance, contributing to a productive and academically-oriented summer school environment.
  • Behavior Management and Discipline Oversight: Effectively managed student behavior and discipline referrals, showcasing strong leadership in maintaining a positive and orderly learning environment.

Education

Master of Arts - Education With A Focus in Instructional Design

Lipscomb University
05.2014

Bachelor of Arts - Community And Economic Development

Covenant College
05.2013

Skills

  • Highly Adaptable
  • Team Collaboration
  • Relationship Building
  • Strategic Planning
  • Process Improvements
  • Excellent Time Management
  • Proficient in: Google workspace, Outlook, Slack, Canva, Connectteam, ADP, Hubspot, Gemini

Accomplishments

    Teach For America Corps Member '14. Teach for America is a nonprofit organization whose stated mission is to "enlist, develop, and mobilize as many as possible of our nation's most promising future leaders to grow and strengthen the movement for educational equity and excellence".

    Served from 2014 - 2016 in Nashville, TN. Continued teaching for 2 more years at school site.

    Founded Overcomer Collection 2018 - 2020. Waterfront Mission volunteer program in Pensacola, FL. Recruited volunteers to participate in a weekly jewelry making class with residents of Waterfront Mission. Partnered with local markets to sell products, all profits went back into programming at Waterfront Mission.

    Airbnb Superhost 2019 - present. Managed and maintained an overall 5-Star rating across 20 properties. Superhost status is achieved when host maintains a 0% cancellation rate and a 100% response rate over a three month period.

Timeline

Sales Specialist

PARENTSQUARE
09.2024 - Current

Sales Development Representative

PARENTSQUARE
07.2024 - 09.2024

Assistant Principal of Operations

KIPP COLORADO
07.2022 - 06.2024

Operations Manager

KIPP COLORADO
06.2020 - 06.2021

Independent Business Owner

JUNIPER CLEANING CO.
05.2020 - Current

Short Term Rental Operations Manager

PORCH PROPERTY MANAGEMENT
03.2019 - 05.2020

Parent Engagement Specialist

Bloomz
02.2019 - 01.2020

Systems and Operations Manager

TEACH FOR AMERICA
04.2017 - 07.2017

Teacher + Case Manager

Pine Forest High School / Pearl – Cohn, Entertainment Magnet High School
07.2014 - 07.2018

Bachelor of Arts - Community And Economic Development

Covenant College

Master of Arts - Education With A Focus in Instructional Design

Lipscomb University

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