Stephanie Amos
Summary
Highly organized and detail-oriented professional with a history of enhancing operational efficiency and customer satisfaction at APG Federal Credit. Expertise in regulatory compliance, software application proficiency, and Microsoft Office skills, coupled with exceptional customer service and collaborative abilities, resulted in expedited loan approvals, reduced documentation errors, and improved client relationships. Adept at driving process improvements and contributing to team success through meticulous attention to detail and effective communication skills.
Overview
18
18
years of professional experience
Work History
Member Loan Operations Specialist II
APG Federal Credit
10.2021 - Current
- Expedite loan approval processes by promptly gathering necessary documents from applicants and verifying their accuracy and completeness.
- Support error management initiatives by conducting regular audits of existing loans and identifying potential areas of concern or noncompliance.
- Assist borrowers with timely completion of their loan applications, while providing exceptional customer service.
- Reduce errors in loan processing through meticulous attention to detail and thorough review processes.
- Maintain strict confidentiality of sensitive client information in accordance with company guidelines and applicable regulations throughout all stages of the loan process.
- Serve as a resource for colleagues by providing guidance on complex loan scenarios or unique borrower situations that required specialized knowledge or expertise.
- Ensure borrower satisfaction by addressing questions or concerns regarding their loans in a timely manner, fostering positive client relationships.
- Collaborate cross-functionally with underwriting, credit risk management, and sales teams to expedite the loan process.
Teller III
APG Federal Credit Union
05.2017 - 10.2021
- Balanced cash drawer daily and resolved discrepancies to provide precise data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Processed customer transactions promptly, minimizing wait times.
- Completed daily and monthly audit reports for management review, highlighting areas for improvement or notable accomplishments.
Detailer / Officer Manager
Auto Salon
06.2015 - 05.2017
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
- Open communication with supervisors regarding progress updates or potential challenges faced during the detailing process, enabling proactive problem-solving and ensuring client satisfaction.
- Improved overall client experience by providing thorough explanations of services performed and offering recommendations for future maintenance visits.
- Improved marketing to attract new customers and promote business.
Receptionist /Shampoo Assistant /Licensed Nail Technician
Forrester & Friends Hair Salon
06.2006 - 06.2016
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance.
- Answered phones, confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression with updated products, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided special treatments involving shampooing, rinsing and conditioning hair, offering customers relaxing head massages during shampoo treatment.
- Promoted salon products to clients, fostering sales growth and brand awareness.
- Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
- Adhered to hygiene standards by sanitizing tools regularly, maintaining a safe environment for clients and staff alike.
- Kept salon organized and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Administered soothing hand/foot massages as part of manicure/pedicure services, enhancing overall customer experience and encouraging repeat visits.
Education
Associate of Arts - Graphic Design
Harford Community College
Bel Air, MD2021
High School Diploma -
C. Milton Wright High School
Bel Air, MDSkills
- Strong Attention to Detail
- Loan Closing/Processing Procedures
- Software Application Proficiency
- Regulatory Compliance Awareness
- Quality Control Measures
- Customer Service-Focused
- Microsoft Office
- Data Entry
- Document Analysis
- Loan File Maintenance
- Process Improvement
- Regulatory Disclosure Preparation
Timeline
Member Loan Operations Specialist II
APG Federal Credit
10.2021 - Current
Teller III
APG Federal Credit Union
05.2017 - 10.2021
Detailer / Officer Manager
Auto Salon
06.2015 - 05.2017
Receptionist /Shampoo Assistant /Licensed Nail Technician
Forrester & Friends Hair Salon
06.2006 - 06.2016
Associate of Arts - Graphic Design
Harford Community College
High School Diploma -
C. Milton Wright High School
Similar Profiles
RAYMOND GARZARAYMOND GARZA
Member Relationship Specialist at Credit Human Federal Credit UnionMember Relationship Specialist at Credit Human Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Tonia MozingoTonia Mozingo
Regional Title Specialist- Lead at Credit Human Federal Credit UnionRegional Title Specialist- Lead at Credit Human Federal Credit Union
Vincent Temidayo AjayiVincent Temidayo Ajayi
Treasury Operations Specialist II (Loan documentation / Loan Mitigation) at CARVANA LLCTreasury Operations Specialist II (Loan documentation / Loan Mitigation) at CARVANA LLC
Chrissy HaislipChrissy Haislip
Loan Operations Specialist II at Busey BankLoan Operations Specialist II at Busey Bank