Summary
Overview
Work History
Education
Skills
References
Timeline
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Stephanie Andavis

Chicago,IL

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

11
11
years of professional experience

Work History

Receptionist

Elements Massage
10.2019 - 11.2023
  • Ability to follow call and sales protocols to sell monthly memberships.
  • Building customer loyalty and customer service that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling appointments and various payment options.
  • Answering emails and texts promptly.
  • Sending necessary paperwork to clients and processing them.
  • Driven to create the best work environment for the employees and the best experiences for the clients.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.

Bartender

Jimmy Greens
10.2016 - 05.2017
  • Followed all safety and sanitation policies when handling food and beverages.
  • Monitoring the intake of alcohol by guests.
  • Upselling food and beverages to guests.
  • Ensuring that guests are receiving efficient and prompt service.
  • Cash and credit card handling.
  • Answer phone for pick up and delivery orders.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Server

Division Ale House
06.2014 - 09.2016
  • Highly skilled in outstanding service by greeting and serving customers.
  • Ability to learn the menu to answer questions and remember details regarding orders.
  • Knowledgeable about the restaurants' food and beverage items.
  • Well-versed in suggesting additional items to guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Tilted Kilt
05.2013 - 06.2014
  • Followed steps of service according to company standards.
  • A clear understanding of the Tilted Kilt culture, goals, and service.
  • Take necessary actions to resolve any complaints.
  • Provide customers with checks and take payments accordingly when closing out.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Specialist

Victoria's Secret
11.2012 - 05.2013
  • Delivering a highly satisfying customer service experience.
  • Displaying expert product knowledge.
  • Communicates effectively with the sales leadership team and peers.
  • Takes responsibility for driving sales percent to goal, fitting room experience, coupon conversion and credit transactions.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Education

Certificate - Human Anatomy And Physiology

Cortiva Institute of Massage Therapy
Chicago, IL
10.2015

General Equivalency Diploma -

Tomball University
Houston, TX
10.2012

Skills

  • Microsoft Office Proficiency
  • Clerical Support
  • Administrative Support
  • Technical Support
  • Customer Service
  • Office Management
  • Data Entry
  • Spreadsheet Tracking
  • Organization Skills
  • Verbal and Written Communication
  • Time Management
  • Customer/Client Relations
  • Problem Solving
  • Conflict Resolution
  • Typing Speed 35 WPM
  • Telephone Etiquette
  • Scheduling Appointments
  • Attention to Detail
  • Professionalism
  • Payment Processing

References

Upon Request

Timeline

Receptionist

Elements Massage
10.2019 - 11.2023

Bartender

Jimmy Greens
10.2016 - 05.2017

Server

Division Ale House
06.2014 - 09.2016

Server

Tilted Kilt
05.2013 - 06.2014

Specialist

Victoria's Secret
11.2012 - 05.2013

Certificate - Human Anatomy And Physiology

Cortiva Institute of Massage Therapy

General Equivalency Diploma -

Tomball University

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