Stephanie L. Anderson

Supporting Global Loan Operations by boarding of Commercial loans to system of record. Loan types include Prime (ABR), Capital Call, Syndicated/Participated, Term loans, and all types of Libor and SOFR loans.

• Review internally & externally prepared loan documentation for accuracy and completeness
• Prepare Booking sheets and Fee sheets for new facilities, renewals, and modifications
• Review and approve outgoing Fed wires
• Implement/board renewals, modifications, extensions and new facilities
• Process payments and holdover advances as related to boarding
• Collaborate with Middle Office and Deal Teams for clarification and/or correction of loan documentation, Credit Approval Requests (CAR), etc.
• Train new employees in Boarding processes
• Reconciliation of fund movement to/from General Ledger accounts
• Reconcile Post Month-end Adjustment Log

Providing operational support to Relationship Managers in the ongoing management of the portfolio of commercial loans as it relates to loan origination and funding, construction draw administration, compliance monitoring, regulatory adherence, collateral perfection, as well as general loan administration for the CCB Lending Divisions.

• Processed transactions and maintenance on Direct and Participated Commercial loans
• Reviewed and approved pending transactions and rate sheets for the team
• Created and processed ticklers and reports (FLOD)
• Opened, closed and adjusted Cash Collateral accounts (SME)
• Handled Callbacks/QA for boarded loans
• Reviewed and approved Commercial Loan boarding memos for the team
• Assisted in the ongoing tracking and monitoring of collateral perfection, compliance matters, loan renewals, extensions and modifications
• Collaborated with Business and Compliance Analysts to create/update procedures
• Collaborated with Relationship Mangers and Credit Product Officers to maintain client satisfaction
• Trained/coached new staff in all processes

Providing superior operational support to the Commercial Lending team. Supporting the Commercial loan processes by preparing the due diligence materials required to conform with credit approval, as well as supporting loan processing and servicing functions in a timely & accurate manner.

• Handled credit disputes on loans reported to credit bureau agencies
• Pulled Customer Due Diligence (CDD) reports for new and existing clients
• Ordered credit bureau reports on potential and existing clients
• Processed transactions and maintenance for Commercial Participated loans and Letters of Credit
• Processed transactions and maintenance for Commercial Foreign Exchange currency loans
• Funded and booked Wealth Management Commercial loans and Letters of Credit
• Collaborated with Risk and Compliance to update internally published standard operating procedures for Enterprise Operations
• Collaborated with Legal and Compliance on loan documentation verbiage and credit disputes
• Submitted corrections for GL reconciliation
• Trained new employees on all processes

Responsible for the research and resolution of highly escalated complaints from customers, regulatory agencies, attorneys and executive staff on the origination, servicing and default processing of mortgage and home equity loans.

• Handled research on account files or applications to identify any potential compliance and/or regulatory issues that could cause a legal, financial or reputational risk to the company
• Collaborated with Compliance and Risk Management to determine the appropriate resolution and communicate that resolution to the customer, verbally and/or by correspondence
• Provided feedback to team members and departments where potential process gaps may exist
• Reconciled Escrow and Fee GL accounts on a weekly basis
• Worked with the Consumer Financial Protection Bureau (CFPB) to resolve issues or complaints
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Provided quality service to customers and internal partners for timely loan closings. Effectively reviewed loan files and title commitments to ensure federal, state and company compliance.

• Competently managed and closed all assigned loan packages, enabling fast closings that were free from errors and issues
• Facilitated closing and disbursement for purchases as well as conventional, FHA, and VA mortgage loan refinances
• Coordinated with buyers, sellers, lenders, and real estate agents to complete loan submissions and set up closing date and time
• Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
• Prepared and delivered projected HUD-1 settlement statements to lender upon request.

Provided superior member service for rapidly growing Credit Union, providing banking, mortgage and consumer finance solutions.

• Conducted post-closing review of funded & boarded loans to confirm compliance with closing conditions & completeness of package
• Pulled Flood Determination reports & ordered Appraisal reports for loans in process
• Deposited third party checks & daily wire transfers
• Opened and assigned new member accounts
• Conducted month-end balance sheet reviews and reconciled any variances on Expense account GL's
• Researched and resolved billing and invoice problems
• Created error-free loan documentation for execution
• Prepared and recorded lien releases and deeds
• Performed User Acceptance Testing (UAT) & user support for platform transitioning
• Created and maintained spreadsheets using Excel functions to develop reports and lists
• Notarized a variety of documents
• Funded Consumer and Home Equity loans