Stephanie Angel
Blackwood,NJ
Summary
Proven leader and effective problem-solver with extensive experience at Home Depot, enhancing customer satisfaction and streamlining front-end operations. Skilled in cash handling accuracy and fostering strong team relationships, significantly improving store efficiency and employee performance. Demonstrates a strong work ethic and exceptional multitasking abilities, driving positive outcomes and maintaining high levels of customer loyalty.
Overview
2016
2016
years of professional experience
Work History
Assistant Front End Supervisor
Home Depot
- Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
- Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities when necessary.
- Assisted in inventory management tasks, ensuring accurate stock levels and proper product placement on shelves.
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
- Promoted store sales events, programs, and promotions to keep customers informed of ongoing offers.
- Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
- Assisted with managing cash, sales, store records and cash items.
- Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
- Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
- Conducted periodic cash audits to identify discrepancies and implement corrective measures promptly.
- Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Implemented loss prevention measures by monitoring cashier accuracy and addressing potential theft situations promptly.
- Ensured compliance with safety regulations by regularly inspecting front-end workspaces and equipment.
- Managed employee scheduling to maintain adequate staffing levels while minimizing labor costs.
- Scheduled front-end associates to maintain adequate department coverage.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Veterinary Assistant
Penn Vet
08.2008 - 11.2015
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
Education
Criminal Justice -
Camden County College
Blackwood, NJHigh School Diploma -
Overbrook Senior High School
Pine Hill, NJ06.1991
Skills
- Strong Work Ethic
- Cash Handling Accuracy
- Employee Scheduling
- Store maintenance
- Customer Service
- Time Management
- Problem-solving skills
- Listening Skills
- Cash counting
- Hospitality services
- Relationship building and management
- Training and mentoring
- Goals and performance
- Employee Motivation
- Accurate money handling
- Team Supervision
- File Management
- Administrative Support
- Order Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Customer Satisfaction
Timeline
Veterinary Assistant
Penn Vet
08.2008 - 11.2015
Assistant Front End Supervisor
Home Depot
Criminal Justice -
Camden County College
High School Diploma -
Overbrook Senior High School
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