Stephanie Angulo
Leesburg,FL
Summary
Enthusiastic and highly motivated ESL educator with a solid foundation in administrative roles and a deep passion for language instruction. Leveraging a blend of classroom management skills, cultural sensitivity, and hands-on experience in customer service, I am committed to creating an inclusive and engaging learning environment. Recently completed a TEFL certification to enhance my ability to teach English to non-native speakers effectively. Fluent in English and Spanish, with basic proficiency in Korean, I am well-prepared to support diverse student populations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines
03.2018 - Current
- Delivered exceptional in-flight service, ensuring passenger comfort and safety on both domestic and international flights
- Provided language support to non-English speaking passengers, using bilingual skills to facilitate communication and assist with special needs
- Trained in emergency response procedures, maintaining readiness to handle in-flight emergencies and ensuring passenger safety
- Managed passenger relations, effectively resolving conflicts and ensuring a positive travel experience for all passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Tax Clerk
Lake County Tax Collector
04.2015 - 03.2018
- Assisted taxpayers in completing and filing documentation, offering clear explanations of complex tax processes
- Managed financial records and maintained accuracy in data entry, contributing to the smooth operation of the tax office
- Supported legal processes by organizing documentation for court cases and producing concise briefs to aid legal proceedings.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Education
Business Administration
Ashworth College
Norcross, GA09.2016
Skills
- ESL Instruction & Curriculum Development: Skilled in designing and implementing lesson plans that cater to various learning styles and proficiency levels Adept at using multimedia tools and interactive activities to engage students in the learning process
- Classroom Management: Proven ability to manage classroom dynamics, ensuring a structured and respectful learning environment Experienced in handling challenging behavior and fostering a positive atmosphere
- Cultural Sensitivity: Deep understanding of cultural differences, with a focus on creating a welcoming environment for students from diverse backgrounds Able to bridge communication gaps and build rapport with students from various cultures
- Bilingual Communication: Fluent in both English and Spanish, facilitating effective communication with a broader range of students Currently developing Korean language skills to further enhance communication capabilities
- Student Assessment & Feedback: Experienced in assessing student progress through various evaluation methods, including quizzes, oral presentations, and written assignments Committed to providing constructive feedback to promote continuous improvement
- Administrative Support & Organization: Strong background in administrative roles, including scheduling, document preparation, and multi-line phone management Highly organized with the ability to prioritize tasks and meet deadlines
- Customer Service & Conflict Resolution: Extensive experience in customer service roles, particularly in high-pressure environments Skilled in conflict resolution and maintaining a calm and professional demeanor
Certification
TEFL Certificate, ITT International TEFL and TESOL, 02/01/24, Completed 120-hour TEFL course, including specialized modules on teaching English to young learners, lesson planning, and classroom management., Gained hands-on experience through practicum sessions, applying theoretical knowledge in real-world teaching scenarios.
Professional Development
- Cultural Competency in ESL Teaching, Online Workshop, Participated in a professional development workshop focused on understanding and addressing the cultural needs of ESL students, with an emphasis on creating inclusive learning environments.
- Classroom Technology Integration, Self-Study Course, Studied the integration of technology in the ESL classroom, including the use of educational apps, online resources, and interactive whiteboards to enhance student engagement.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Flight Attendant
Delta Airlines
03.2018 - Current
Tax Clerk
Lake County Tax Collector
04.2015 - 03.2018
Business Administration
Ashworth College
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