Stephanie Anspach
Oak Grove,MO
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
30
30
years of professional experience
Work History
Legal Operations Specialist
Shook, Hardy & Bacon LLP
07.2022 - Current
- Project planning, scheduling, documentation development, task management and project control.
- Meet with clients and to ascertain project intent, requirements and budgets.
- Deliver high level of service to clients to both maintain and extend relationships for future business opportunities, which includes reviewing client invoices to assure that client guidelines are met and matter is within budget and that rates are correct.
- Review monthly invoices from third party vendors to determine compliance with client guidelines.
- Final Division review and approval of all employee and vendor expenses.
- Supervise, mentor and interview professionals for Client Services Specialist positions.
- Complete special projects on schedule and with optimal resource utilization.
- Manage administrative processes and prepare key reports and documentation.
- Oversee day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Utilize advanced analytical skills in order to resolve complex operational issues effectively.
- Analyze data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborate across departments to identify opportunities for process improvements and increased efficiency.
- Maintain database systems to track and analyze operational data.
Client Services Specialist
Shook, Hardy & Bacon LLP
07.2018 - 07.2022
- Built sustainable internal and external client relationships by applying excellent communication and interpersonal skills.
- Entered information into various legal programs such as Legal Tracker, when required by client.
- Completed special projects on schedule and with optimal resource utilization.
- Managed administrative processes and prepared key reports and documentation.
- Contributed to the development of a new client onboarding program that expedited the integration process for new customers.
Division Assistant
Shook, Hardy & Bacon LLP
07.2012 - 06.2017
- Maintained accurate records of division expenses, facilitating effective budget planning and allocation of resources.
- Assisted in the development of division goals and objectives, collaborating with team members to ensure alignment with the overall organizational strategy.
- Provided administrative support to multiple managers, enabling them to focus on strategic initiatives.
- Tracked progress on assigned projects by creating detailed status reports highlighting project milestones reached along with any roadblocks encountered during its implementation phase.
- Served as a liaison between the division and other departments, fostering strong working relationships across the organization.
- Acted as a primary point of contact for external vendors, negotiating contracts and managing relationships to ensure the best possible outcomes for the division.
- Managed calendars and schedules for the division, ensuring timely completion of projects and deadlines.
Section Assistant
Shook, Hardy & Bacon LLP
02.2004 - 06.2012
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Drafted common document templates to reduce time spent creating documents from scratch.
Legal Assistant
Shook, Hardy & Bacon LLP
11.2000 - 02.2004
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Created weekly, monthly, and quarterly expense reports.
Court Clerk Supervisor
Circuit Court of Macon Co., Missouri - Associate Division
03.1994 - 07.2000
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Examined legal documents and assured adherence to laws and court procedures.
- Supported daily courtroom operations, including document preparation, filing of referral forms and court notices.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Supervised and trained court clerks, resulting in increased productivity and accuracy.
- Coordinated scheduling of hearings, trials, and other court proceedings to maximize courtroom availability.
- Streamlined court processes by implementing efficient case management systems.
- Collaborated with judges and attorneys to ensure timely processing of legal documents.
- Assisted in budget preparation, helping to allocate resources efficiently within the department.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
Business Management -
Park College
Kansas City, MOLPM LaunchPad Certificate of Fundamental Skills of Legal Project Management -
Law Vision - LPM Institute
01.2022
Yellow and Green Belt -
Lean Six Sigma methodologies
01.2021
Skills
Analytical and problem-solving skills
Performance Monitoring
Cross-functional collaboration
Communication skills
Microsoft Office Suite expertise
Time management and organizational skills
System improvements
Operational Efficiency
Project Management
Case Management
Six Sigma Methodologies
Process Analysis
Timeline
Legal Operations Specialist
Shook, Hardy & Bacon LLP
07.2022 - Current
Client Services Specialist
Shook, Hardy & Bacon LLP
07.2018 - 07.2022
Division Assistant
Shook, Hardy & Bacon LLP
07.2012 - 06.2017
Section Assistant
Shook, Hardy & Bacon LLP
02.2004 - 06.2012
Legal Assistant
Shook, Hardy & Bacon LLP
11.2000 - 02.2004
Court Clerk Supervisor
Circuit Court of Macon Co., Missouri - Associate Division
03.1994 - 07.2000
Business Management -
Park College
LPM LaunchPad Certificate of Fundamental Skills of Legal Project Management -
Law Vision - LPM Institute
Yellow and Green Belt -
Lean Six Sigma methodologies
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