STEPHANIE ANUJUO
Hyattsville,MD
Summary
Human services professional with experience supporting case management, program compliance, and operational service delivery. Coordinates with internal teams and external partners, manages caseloads, processes payments, and maintains documentation that supports accurate reporting, timely follow-up, and responsive client services.
Overview
9
9
years of professional experience
Work History
Team Lead (Promoted March 2025)
Greater Washington Urban League
Washington, DC
03.2025 - Current
- Led operational support for case management services, ensuring effective service delivery.
- Coordinated with internal teams and external partners to ensure program compliance and enhance service delivery.
- Assisted with case documentation and coordinated staff efforts to resolve participant and housing-related concerns.
Case Manager
Greater Washington Urban League
Washington, DC
12.2024 - Current
- Managed client caseloads and conducted assessments to develop individualized service plans that met program goals.
- Coordinated services with internal teams and external partners to enhance client access to resources and support positive outcomes.
- Maintained accurate case documentation and progress notes to ensure compliance with funding requirements.
- Utilize remote communication and case management tools to maintain engagement and operational efficiency.
- Balance competing priorities and deadlines while delivering responsive client support.
- Process program-related payments, generate invoices, and track financial activity with attention to accuracy and timeliness.
Intake Specialist
Path of Life Ministries
Riverside, CA
01.2023 - 07.2024
- Conducts intake process by gathering information from homeless guests and
verifying eligibility for services (background checks); manages the intake interviews
for potential homeless individuals
- Coordinates the availability of beds for the Emergency Shelter clients as well as
Contacted various referral agencies and partners to advertise vacancies when.
appropriate for the programs
- Retrieves and returns calls on a daily basis for emergency shelter, manages the call
logs and completes the assessment forms with every homeless individual who
identifies a need for shelter.
- Coordinates the availability of beds for the Emergency Shelter clients as well asContacted various referral agencies and partners to advertise vacancies when.appropriate for the programs
- Organized and managed donations for shelter residents, such as clothing, food.
and hygiene products.
- Assists in creating a safe environment within the shelter facility by monitoring
activities and intervening when necessary.
Customer Service / Call Center
Starcrest Products of California
Perris, CA
07.2020 - 07.2022
- Confer with customers by telephone or in person to provide information about
products or services, take or enter orders, cancel accounts, or obtain details of
complaints
- Keep records of customer interactions or transactions, recording details of inquiries.
complaints, or comments, as well as actions taken
- Ensured proper solutions were implemented to resolve customer complaints. that appropriate changes were made to resolve customers'. problems
- Determine charges for services requested, collect deposits or payments, or
arrange for billing
- Refer Unresolved Customer Grievances to Designated departments for further
investigation
- Contact Customers to respond to inquiries or notify them of claim investigation
results or any planned adjustments
- Compare disputed merchandise with original requisitions and information from
invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess the validity of complaints
and to determine possible causes, such as extreme weather conditions that could
increase utility bills
- Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers - Initiated conversations to promote and sell new products and services to enhance customer offerings.
Warehouse Associate
Golden State/Amazon FC
Riverside, CA
04.2018 - 11.2018
- Prepare purchase orders and send copies to suppliers and to departments
originating requests
- Determine if inventory quantities are sufficient for needs, ordering more materials
when necessary
- Respond to customer and supplier inquiries about order status, changes, or
cancellations
- Check shipments when they arrive to ensure that orders have been filled in
correctly and that goods meet specifications
- Locate suppliers, using sources such as catalogs and the internet, and interview
them to gather information about products to be ordered
- Maintain knowledge of all organizational and governmental rules affecting
Purchase and provide information about these rules to organization staff
members and vendors
- Monitor in-house inventory movement and complete inventory transfer forms for
bookkeeping purposes.
Education
Bachelor of Science - Human Services in Youth&Family and Administration
Purdue Global University
11-2022
Associate of Arts - Social & Behavioral Studies
Riverside City College
06-2020
Skills
- Case management
- Intake assessments
- Individualized service planning
- Case documentation
- Program compliance
- Payment processing
- Progress reporting
- Community partner coordination
- Administrative support
- Records management
- Data entry and documentation
- Scheduling and deadline management
- Remote communication tools
- Confidential information handling
- Information confidentiality
- Compliance support
- Critical thinking
- Problem solving
- Attention to detail
- Time management
- Customer service
- Compliance support
Accomplishments
- Chancellor's List - Purdue Global University (November 2022, April 2022)
- Dean's List - Purdue Global University (February 2022)
Timeline
Team Lead (Promoted March 2025)
Greater Washington Urban League
03.2025 - Current
Case Manager
Greater Washington Urban League
12.2024 - Current
Intake Specialist
Path of Life Ministries
01.2023 - 07.2024
Customer Service / Call Center
Starcrest Products of California
07.2020 - 07.2022
Warehouse Associate
Golden State/Amazon FC
04.2018 - 11.2018
Bachelor of Science - Human Services in Youth&Family and Administration
Purdue Global University
Associate of Arts - Social & Behavioral Studies
Riverside City College