Stephanie Aparo
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Fett's City Motor Center
03.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Negotiated payment arrangements with customers.
- Conducted thorough investigations to locate missing debtors, increasing recovered assets.
- Reduced outstanding balances by executing strategic follow-up calls and written correspondence.
- Maintained detailed documentation on all case activities.
CMA/ Nurse Support Staff
Think Whole Person Health Care
07.2020 - 02.2021
- Answered incoming calls and triaged patients according to their certain needs or transferred to an RN for more complicated circumstances
- Called patients with test results.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
CMA (AAMA)
Mid City OBGYN
12.2019 - 05.2020
- Obtain patients vitals, prepare patient rooms for certain gynecologic exams, procedures, pregnancy exams, phlebotomy.
CMA (AAMA) Injections Coordinator
CHI Immanuel Psychiatric Associates
03.2017 - 11.2019
- Obtain patient vitals before seeing provider
- Answering calls from patients and sending the information to providers for direction
- Calling patients back with information
- Refilling medications
- Gave injections to patients who could not take oral medications.
Call Center Agent/ Intake Specialist
Applied Underwriters
10.2013 - 02.2016
- Answered and gathered information for workers comp claims
- Transferred clients to appropriate departments.
CMA (AAMA)
Midwest Regional Health Services
07.2011 - 07.2013
- Roomed patients and obtained vital signs
- Called patients with test results and assisted with medical related questions, correspondence between providers and patients
- Assisted providers with in office surgical procedures.
CMA (AAMA)
Creighton Medical Associates
04.2010 - 04.2011
- Roomed patients and obtained vital signs
- Called patients with test results and assisted with medical related questions, correspondence between providers and patients
- Assisted providers with in office surgical procedures.
CMA (AAMA)
Clarkson Heart Center (replaced Nebraska Heart Institute)
03.2008 - 09.2009
- Roomed patients and obtained vital signs
- Called patients with test results and assisted with medical related questions, correspondence between providers and patients
- Assisted providers with Nuclear stress tests, EKG monitoring.
CMA (AAMA)
Nebraska Heart Institute
05.2007 - 03.2008
- Roomed patients and obtained vital signs
- Called patients with test results and assisted with medical related questions, correspondence between providers and patients
- Assisted providers with nuclear stress tests, EKG monitoring.
Education
Associate of Applied Science - Medical Assisting
Hamilton College
Council Bluffs, IA01.2007
Skills
- Call Center Experience
- Data Collection
- Decision Making
- Organizational Skills
- Critical Thinking
- Data Entry
- Payment Processing
- File and Record Management
- Highly Motivated
- Attention to Detail
- Medical Records Review
- Time Management
- Customer Service
- Medical Terminology
Certification
- Certified Medical Assistant through AAMA
- Medication aide (Nebraska)
- BLS
Timeline
Customer Support Specialist
Fett's City Motor Center
03.2021 - Current
CMA/ Nurse Support Staff
Think Whole Person Health Care
07.2020 - 02.2021
CMA (AAMA)
Mid City OBGYN
12.2019 - 05.2020
CMA (AAMA) Injections Coordinator
CHI Immanuel Psychiatric Associates
03.2017 - 11.2019
Call Center Agent/ Intake Specialist
Applied Underwriters
10.2013 - 02.2016
CMA (AAMA)
Midwest Regional Health Services
07.2011 - 07.2013
CMA (AAMA)
Creighton Medical Associates
04.2010 - 04.2011
CMA (AAMA)
Clarkson Heart Center (replaced Nebraska Heart Institute)
03.2008 - 09.2009
CMA (AAMA)
Nebraska Heart Institute
05.2007 - 03.2008
Associate of Applied Science - Medical Assisting
Hamilton College