Stephanie Aponte

Resolve unpaid and partially paid claims, discrepancies, and refunds.

Analyze claims reports to identify and recover underpayments.

Negotiate claim payments with payers and provider representatives.

Mentor new hires, and provide guidance to less experienced staff.

Recruited and enrolled participants for clinical studies, providing education, and obtaining consent.

Performed clinical tasks, including phlebotomy, measurements, and patient engagement.

Documented study activities in electronic systems, and assisted with research design.

Conducted training sessions for junior staff in study activities using bilingual methods.

Maintained vital records, and ensured compliance with state and federal requirements.

Translated documents and interactions for Spanish-speaking clients.

Provided administrative support, including correspondence management, and meeting transcription.

Conducted job development and situational assessments for clients.

Facilitated employment groups, created resumes, and assisted with job applications.

Advocated for clients' workplace accommodations, and trained them in appropriate work behaviors.