Stephanie Araica
North Miami,,FL
Summary
Proven track record in enhancing customer experience and streamlining operations, demonstrated at University of Miami where I ensured HIPAA compliance and excelled in high-pressure situations. Fluent in Spanish and English, active listening and quick learning abilities have consistently improved service delivery. Skilled in cash handling and customer service, dependable team player committed to excellence.
Overview
9
9
years of professional experience
Work History
Patient Access Representative I
University of Miami
2023.08 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Proctor
Miami-Dade College
2020.12 - 2023.08
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
Sales Associate
Marshalls
2018.07 - 2020.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Original Penguin
2015.10 - 2017.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Full Specialist -
Hollywood Institute of Beauty Careers, Miami
Miami, FL01.2015
High School Diploma -
Doctors Charter School of Miami Shores
Miami05.2011
Skills
● Bilingual: Fluent in both Spanish and English
● Active listening skills.
● Quick learner.
● Retail Operations.
● Cashier and money handling.
● Customer service.
● Store management.
● Multi-tasking.
● Team player.
● Dependable and friendly.
● Punctual.
● Phone service.
Timeline
Patient Access Representative I
University of Miami
2023.08 - Current
Proctor
Miami-Dade College
2020.12 - 2023.08
Sales Associate
Marshalls
2018.07 - 2020.12
Sales Associate
Original Penguin
2015.10 - 2017.05
Full Specialist -
Hollywood Institute of Beauty Careers, Miami
High School Diploma -
Doctors Charter School of Miami Shores
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