Stephanie Argoe
Columbia,SC
Summary
Skilled Business Development leader offering years of experience in leading operations and enhancing revenue by meeting and exceeding sales and revenue objectives. Proficient in client acquisition and retention, along with excellent interpersonal communication, relationship-building and team leadership abilities.
Overview
17
17
years of professional experience
Work History
National Agency Administrator
Agents National Title Insurance Company
02.2022 - Current
- Demonstrate the value of services to title agents and attorneys.
- Onboard/train new customers and managed overall customer success.
- Maintain customer partnerships, develop new relationships and help agents grow their business
- Assess individual client needs and develop and implement a plan to meet those needs.
- Attend national conferences for new prospects and to stay up to date on industry vendors and knowledge.
- Assist our agency support team with ideas, solutions, training, or anything else that they may need or require in order to help our agents streamline their operations and be successful.
Operations Manager
Simplicity Closings And Title
02.2018 - 02.2022
- Worked with development team to create workflows in ResWare.
- Worked directly with underwriters for onboarding, audits, and day to day operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Maintained up to date knowledge on RESPA and MSA agreements to keep the company compliant.
- Attended national conferences for industry knowledge and sales opportunities.
- Established relationships with realtors and lenders for business growth.
- Collaborated with business partners on corporate events as well as CLE/CE seminars.
National Client Relations Manager
McDonnell And Associates, P.A.
04.2016 - 02.2022
- Collaborated with CEO on business development plans to build client relations.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Partnered with Builder, Purchase, Refinance and National team departments to confirm fulfillment of client needs as well as internal growth needs for building market share.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
Closing Manager
McDonnell And Associates, P.A.
06.2010 - 02.2022
- Managed a team of anywhere from 4-10
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Under attorney supervision would review and prepare commitmments, closing packages and policies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
REO Seller Rep Closer
Rogers, Townsend & Thomas, PC
12.2008 - 06.2010
- Met or exceeded seller closing targets and quotas.
- Worked closely with several banks and asset management companies to maintain seller records through asset management portals: Equator fka REOTrans, RES.net, LPS-AM and FAACS.
- Worked direct with Fannie Mae to maintain contract for cradle-to-grave foreclosure/REO contracts.
Real Estate Paralegal
Korn Law Firm
08.2006 - 12.2008
- Real Estate duties include: Entering contract data to set up files, Ordering Title Work, Preparing Commitments and other lender required documents, ordering loan packages, Preparing settlement statements, Insuring approval to close loan, insure funding approval, scanning and preparing loan packages for lenders, brokers, realtors, etc., sending out checks, insuring the recording of documents and writing final title
- Managed both foreclosure and REO pipelines for Countrywide, FannieMae.
- Oversaw the Post Closing department.
- Reconciled the Real Estate Accounts.
Education
High School Diploma -
Lugoff-Elgin High School
Lugoff, SC05.2002
Skills
- Business Growth and Retention
- Customer Service
- Product and Service Management
- Leadership
- Market Intelligence
- Negotiation
Timeline
National Agency Administrator
Agents National Title Insurance Company
02.2022 - Current
Operations Manager
Simplicity Closings And Title
02.2018 - 02.2022
National Client Relations Manager
McDonnell And Associates, P.A.
04.2016 - 02.2022
Closing Manager
McDonnell And Associates, P.A.
06.2010 - 02.2022
REO Seller Rep Closer
Rogers, Townsend & Thomas, PC
12.2008 - 06.2010
Real Estate Paralegal
Korn Law Firm
08.2006 - 12.2008
High School Diploma -
Lugoff-Elgin High School
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