Stephanie Arnold
El Paso,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Workforce Analyst
COUNTRY Financial
Bloomington, IL
01.2022 - Current
- Created and updated different documents, reports and spreadsheets with software such as word,excel and powerpoint.
- Created forecasting models for recruitment, attrition, hiring, and training activities.
- Developed new-hire training materials regarding all attendance and schedule matters.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Developed and implemented workforce planning strategies to ensure optimal staffing levels and improve efficiency.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Identified opportunities for process improvements through analysis of existing workflows.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Leveraged excel skills to input and compile data gathered from various sources.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Workforce Analyst
COUNTRY Financial
Bloomington, IL
06.2021 - 01.2022
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Maintained accurate records of all workforce analytics activities for easy reference when needed.
- Created reports outlining key findings from workforce analytics projects and presenting recommendations for action.
- Identified gaps between existing skillsets of employees and those needed for new roles within the company's evolving business environment.
- Researched best practices in workforce planning across different industries in order to inform decision making at an organizational level.
- Analyzed employment-related data and prepared reports.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Created and updated different documents, reports and spreadsheets with software such as excel, word, and powerpoint.
- Developed new-hire training materials regarding all attendance and schedule matters.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with others to discuss new opportunities.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Leveraged excel skills to input and compile data gathered from various sources.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Social Work
Heartland Community College
Normal, ILSkills
- Data Analysis
- Business Forecasting
- Managing Schedules
- Compiling Data
- Setting Schedules
- Workforce Management Tools
- Maintaining Service Levels
- Capacity Planning
- Schedule Coordination
- Determining Staffing Needs
- Interpersonal Communication
- Attention to Detail
- Resolving Issues
Accomplishments
In 2023 I have received three spot awards.
Timeline
Senior Workforce Analyst
COUNTRY Financial
01.2022 - Current
Workforce Analyst
COUNTRY Financial
06.2021 - 01.2022
Associate of Arts - Social Work
Heartland Community College
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