Stephanie A. Rodriguez
Des Plaines,IL
Summary
To obtain a position that will enable me to use my strong organizational skills, ability to work well with people and to expand my career and goals. I am a business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
Gas Center
- Answered routine billing questions/issues from customers.
- Received and processes all payments according to standard procedures.
- Assisted in the opening and closing of a retail location which includes and but not limited to cash handling and deposits.
- In charge of restocking all inventory.
Cashier
Gas Depot
- Received and processed all payments according to standard procedures.
- Answered routine billing questions/issues from customers.
- Assisted in the opening and closing of a retail location which includes cash handling and deposits.
Receptionist / Dog Handler
Urban Pooch
- Answered telephone, screen and direct calls, took and relayed messages.
- Provided information to callers greet persons entering organization.
- Directed persons to correct destination.
- Dealt with queries from the public and customers ensures knowledge of staff movements in and out of organization.
- General administrative and clerical support.
- Prepared letters and documents.
- Received and sorted mail and deliveries.
- Scheduled appointments.
- Maintained appointment diary either manually or electronically.
- Organized meetings.
- Tidy and maintain the reception area.
Cashier / Delivery Driver
Pauly's Pizza
- Completed, processed, and maintained applicable paperwork and records.
- Assisted in the opening and closing of a restaurant location which included cash handling and deposits.
- Informed customers about services available and assisted customer needs.
- Knowledge of counting backwards, with cash on the delivery.
Dog Handler
Pet Care Plus
- Watched over 50 dogs a day.
- Prevent animals from fighting with non- abusive techniques.
- Fed each dog, twice daily.
- Initiate medication to the pets in need at specific times.
- Also assisted in grooming, with baths and nail clipping.
- Taking out the trash and maintaining a spotless facility.
Security Officer/ Warehouse technician
Reliance Security
- Hourly patrol of the company facility.
- Daily reports and recording records of factory equipment and machinery.
- Add tank temperature and level accuracy a few times hourly to prevent acid spills, carbon monoxide leaks, or fires.
- Climb roof of contracted facility once a day to assure no links that can cause acid rain.
- Document with photos, and written reports, any unusual activity or moved equipment.
Sandwich Artist
SUBWAY®Restaurants
- Prepared sandwiches with attention to detail and adherence to customer specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Operated kitchen equipment effectively, including slicers and grills, to enhance food preparation efficiency.
- Collaborated with team members to streamline service during peak hours, improving overall workflow.
- Monitored inventory levels and restocked supplies to ensure availability of ingredients for daily operations.
- Greeted guests, promoted specials, and took orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Cashier Manager
Dollar Store
- Supervised daily operations of cash handling and customer transactions.
- Trained staff on best practices for cash register operation and customer service.
- Ensured compliance with company policies regarding cash management and security protocols.
- Streamlined checkout processes to enhance efficiency and reduce wait times for customers.
- Resolved customer inquiries and concerns promptly, improving overall satisfaction rates.
- Analyzed sales reports to identify trends and adjust staffing needs accordingly.
- Led team meetings to communicate goals, updates, and performance expectations clearly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maximized store sales by cross-selling additional products during checkout.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Enhanced team efficiency by implementing new scheduling system to ensure cashier coverage during peak hours.
Delivery Driver
Pauly's Pizza & Pasta
- Navigated delivery routes efficiently to ensure timely arrival of goods.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Assisted with loading and unloading packages, maximizing space utilization in the vehicle.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Maintained accurate records of deliveries, including signatures and payment confirmations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Owner
Shi'z 2 Litty Inc
11.2019 - 07.2025
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Oversaw financial management, including budgeting and expense tracking, to optimize profitability.
- Trained staff on best practices in customer service and operational procedures.
- Established vendor relationships to negotiate favorable terms and enhance supply chain efficiency.
- Implemented inventory management systems to streamline product availability and reduce waste.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Managed daily operations, ensuring efficient workflow and exceptional service delivery.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Provided exceptional support to sales representatives, assisting in closing deals and meeting sales targets.
- Increased sales performance by training and mentoring sales staff on effective selling techniques.
- Increased sales leads by developing and executing effective outbound sales strategies.
Package Handler
FedEx
07.2018 - 02.2019
- Implemented best practices for handling hazardous materials consistently.
- Assisted in training new hires on safety protocols and operational procedures.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Sorted and organized incoming shipments to optimize storage space and accessibility.
- Operated material handling equipment to transport packages efficiently within warehouse.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Adhered to company quality standards when inspecting packages for damage or defects, taking corrective action when necessary.
- Participated in ongoing training opportunities to stay current with industry best practices for package handling procedures.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Communicated with supervisors about delays or other issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Package Handler
UPS
09.2017 - 01.2018
- Operated manual and automated sorting equipment to optimize package processing.
- Maintained organized work area to ensure safety and efficiency standards.
- Loaded and unloaded packages, ensuring accuracy in delivery goals.
- Collaborated with team members to meet daily operational targets.
- Conducted quality checks on outgoing packages for damage or discrepancies.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Education
Basic -
Senn High School
Chicago, ILGED -
Triton College
River Grove, ILNo Degree -
Triton College
River Grove, ILSkills
- Mastered Microsoft Office programs (Word, Excel, PowerPoint, etc)
- Ability to work with several operating systems, including Windows, Mac OSX and Linux
- Flexible team player who thrives in environments requiring ability to effectively prioritize and multi-task
- Punctual, reliable and will go to the extreme to arrive at work on time
- Innovative problem-solver who can generate workable solutions and resolve complaints
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
- Able to work with little to no supervision
- Chemical reaction and control training (acid, carbon monoxide, metal, etc)
- Security officer unarmed and armed procedures to ensure safety to the victim, myself and the criminal
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Report writing
- Security guard license
Certification
- Dog Handler.
- CPR.
- Chemical spill response. OSHA Standers.
- Active PERC & TAN card holder.
- 40 hours Unarmed and Armed Security officer training completed.
- License number: 230133071
- Business Owner 5 years.
- Supervisor
- Management
- Heavy Machinery
- Delivery Driver
Timeline
Owner
Shi'z 2 Litty Inc
11.2019 - 07.2025
Package Handler
FedEx
07.2018 - 02.2019
Package Handler
UPS
09.2017 - 01.2018
Cashier
Gas Center
Cashier
Gas Depot
Receptionist / Dog Handler
Urban Pooch
Cashier / Delivery Driver
Pauly's Pizza
Dog Handler
Pet Care Plus
Security Officer/ Warehouse technician
Reliance Security
Sandwich Artist
SUBWAY®Restaurants
Cashier Manager
Dollar Store
Delivery Driver
Pauly's Pizza & Pasta
Basic -
Senn High School
GED -
Triton College
No Degree -
Triton College
Section name
Over 10 Years’ Experienced Cashier.