Kimberly Hogwood
Olive Branch,MS
Summary
To obtain a position with a company that will allow me to utilize my acquired skills, challenge my ability, and create an opportunity for continued career and financial growth.
Overview
5
5
years of professional experience
Work History
Orientation Leader
Northwest Community College
Senatobia, MS
05.2025 - Current
- Facilitated new student orientation sessions, providing essential information and resources.
- Developed engaging presentations to enhance student understanding of campus services.
- Coordinated with faculty and staff to streamline orientation processes for incoming students.
- Mentored peer leaders, fostering collaboration and improving overall program effectiveness.
- Implemented strategies to increase student engagement during orientation activities.
Restaurant Waitress
Hooters Inc.
Memphis, TN
06.2024 - 09.2024
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing orders and minimizing wait times.
- Collaborated with kitchen staff to deliver accurate food orders and special requests promptly.
- Trained new team members on menu knowledge and service standards for consistency.
Restaurant Hostess
Huey's
Olive Branch, MS
10.2022 - 04.2024
- Maintained cleanliness of dining area, contributing to overall restaurant ambiance and hygiene standards.
- Trained new hostesses on operational procedures and customer service best practices.
- Resolved guest complaints diplomatically, enhancing overall dining experience and loyalty.
- Implemented improvements in seating arrangements to streamline operations during peak hours.
Customer Service Cashier
Snowden Grove Baseball Park/Snow Cone Stand
Southaven, MS
04.2021 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold at the snow cone stand.
- Maintained customer satisfaction with quick and professional handling of products.
- Handled approximately daily cash transactions for customers with accuracy and speed.
- Making snow cones to customer satisfaction.
- Setting up the snow cone stand and breakdown/cleaning up daily
Customer Service Cashier
American Fireworks/Halloween Tents
Olive Branch, MS
06.2021 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the tent.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Associate Degree in Business -
Northwest Community College
Senatobia, MS05-2026
High School Diploma -
Center Hill High School
Olive Branch, MS05-2024
Skills
- Student support
- Collaborative mindset
- Activity development
- Community outreach
- Student assistance
- Visitor relations
- Sales techniques
- Creative problem solving
- Closing techniques
- Peer mentoring
- Tour leadership
- Relationship building
- Orientation management
- Customer service
- Active listening
- Decision-making
Timeline
Orientation Leader
Northwest Community College
05.2025 - Current
Restaurant Waitress
Hooters Inc.
06.2024 - 09.2024
Restaurant Hostess
Huey's
10.2022 - 04.2024
Customer Service Cashier
American Fireworks/Halloween Tents
06.2021 - 07.2022
Customer Service Cashier
Snowden Grove Baseball Park/Snow Cone Stand
04.2021 - 09.2022
Associate Degree in Business -
Northwest Community College
High School Diploma -
Center Hill High School